Role overview

Qualifications

High School Diploma or equivalent required
Computer literate with experience using Monday.com
English (Mother Tongue)

Responsibilities

Take patient calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied patients, offering assistance and support
Collaborate with other call center professionals to enhance customer service
Assist in training new employees

Key facts

Remote from: Philippines
Full time
Call Center Agent
English

Hard skills

Conflict Resolution Data Entry Monday.com

Other skills

Customer Service
Communication
Teamwork
Problem Solving
Time Management

About the company

EyeCarePro Inc.

Digital Marketing & SEO Agencies

At EyeCarePro, we take pride in being the forefront marketing agency in the eyecare industry, specializing in appointment bookings. With over two decades of dedicated service, we've consistently focused on one mission: helping you get more patients. Why Choose EyeCarePro? Industry-Leading Expertise: With over two decades of experience, we have tried and tested strategies that make us the go-to experts for patient booking strategies. We understand the unique challenges of the eyecare field and tailor our solutions accordingly. Nearly 1 Million Appointment Requests: In the past year alone, we've assisted our valued clients in securing nearly 1 million appointment requests. That's 1 million opportunities for practices like yours to make a difference in people's lives. Our Commitment to You At EyeCarePro, we are committed to your success: Providing Growth: Our strategies aren't just about getting more patients; they're about fostering meaningful growth for practices of all sizes. Whether you're a small, family-owned clinic or a large eye care institution, we have the solutions to meet your needs. Delivering Results: We believe in proving our worth with tangible results. When you partner with EyeCarePro, you can expect a measurable impact on your practice. We understand that actions speak louder than words, and we're here to help you thrive. No Contracts Required: We understand the importance of flexibility. That's why we offer our services without the burden of long-term contracts. We're confident that our results will speak for themselves, and we're dedicated to earning your trust every step of the way. Join the EyeCarePro family today, and let us help you grow your practice, boost your patient bookings, and make a lasting impact on the eyecare industry. Your success is our success, and we're excited to embark on this journey with you. Results Focused. Eye Care Experts. Technology Driven.

Company details

Company typeSME

IndustryDigital Marketing & SEO Agencies

Company size51 - 200

Links

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Job description

As a Call Center Representative, you will serve as a key liaison between our company and its current and potential patients. You will be responsible for handling both incoming and outgoing calls, ensuring that all customer interactions meet high standards of service and satisfaction. The role involves resolving patient issues, complaints, and inquiries while maintaining a positive and professional experience. Your goal is to ensure patient satisfaction and keep their needs at the core of every decision and behavior.

Essential Duties & Responsibilities:

Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied patients, offering assistance and support.
Collaborate with other call center professionals to enhance customer service.
Assist in training new employees.
Manage large volumes of inbound and outbound calls in a timely manner.
Answer calls promptly and politely.
Obtain and enter accurate demographic information into the CMS system.
Record appointment start dates, set up meetings, and review appointment details such as date, time, location, and provider name with patients.
Identify patient needs, clarify information, research issues, and provide reasonable solutions.
Inform callers of necessary items to bring to appointments, including insurance cards, medications, and any office visit fees.
Build sustainable relationships with patients and internal personnel.
Meet and exceed personal and department objectives and performance metrics.
Act as a liaison for patients, ensuring their needs are met with care and professionalism.

Education & Experience:

High School Diploma or equivalent required.
Computer literate with experience using Monday.com.

Languages:

English (Mother Tongue)

Work Requirements

100 percent remote work-from-home
Schedule: Monday to Friday, 8:00 AM to 4:00 PM Eastern Time
Must have:
- Personal computer and dual monitors
- Quiet, professional workspace
- Reliable high-speed internet
- Backup power supply (if applicable)

How to Apply
If you thrive in a strategic, client-facing role and want to make a real impact on small businesses, we would love to hear from you.

Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.