Role overview

Qualifications

4-6 years of experience in UX, product design, or design systems
Working knowledge of WCAG 2.2 AA standards
Strong understanding of experience system architecture, reusable page models, component libraries
Familiarity with structured content models and CMS-driven design

Responsibilities

Apply and validate accessibility standards across .com experiences
Bridge template intent and technical output
Protect and strengthen the .com experience system
Support content model and AI readiness

Key facts

Remote from: New York (USA)
Full time
Senior (5-10 years)
System Engineer
English

Hard skills

Experience Design Design Research Cross-Functional Collaboration Figma (Design Software) Content Creation AI Testing

Other skills

Communication
Collaboration
Systems Thinking
Problem Solving

About the company

Eclaro

Human Resources Services

Eclaro is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines. We deliver best-in-class talent solutions through strategic staffing, custom outsourcing & offshoring, and permanent placement for global clients ranging from innovative start-ups to Fortune 50 companies. Every client experience is bespoke, never one size fits all. Our passion is building long-term relationships, collaborating on creative solutions and solving unique challenges by providing the right people with the right expertise for every business. Giving back to our communities, supporting our employees and serving our clients are the inspiration for our philosophy: the Right People are the Answer. Strategic Staffing and Permanent Placement: Eclaro recruits and manages highly skilled technical and business professionals, allowing our clients to supplement their internal capabilities and staff. We offer recruiting for permanent placement as well as retained search of professionals and executives, delivering a superior selection of candidates to meet client needs. Custom Outsourcing & Offshoring: Through our four global delivery centers in Metro Manila in the Philippines, Eclaro provides dedicated IT and business professionals for myriad industries. Our customized engagement model enables our clients to boost productivity with superior talent and lower costs while maintaining operational control. Honors & Awards Include: Best of Staffing Talent and Client - 2022 (ClearlyRated) Global Impact Sourcing Award - 2021 (IAOP and Rockefeller Foundation) 2022 Global Outsourcing 100 List (IAOP and FORTUNE) Top 10 BPO (Outsource Accelerator) For more information, visit eclaro.com and find out why the Right People are the Answer. Interested in joining our incredible team? Eclaro's current openings can be found at eclaro.com.

Company details

Company typeLarge

IndustryHuman Resources Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Experience Systems Specialist
Job Number: 26-01193

Find your next opportunity in the Financial Services Industry. ECLARO is looking for an Experience Systems Specialist for our client in New York, NY.

ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The Experience Systems Specialist protects the integrity of the client experience system by ensuring reusable templates, structured content, accessibility standards, and implementation quality remain aligned as the platform scales.
This is not a generalist design role.
It requires deep expertise in applying experience system standards to live .com templates and experiences, validating that accessibility requirements are correctly implemented in production, and serving as the connective tissue between experience design, front-end engineering, content, and the enterprise design system team.
The right person thinks in systems, sweats the details that others miss, and understands that template integrity is only as good as its implementation.
This role is the .com team's primary liaison to the enterprise design system and front-end engineering - applying established standards at the experience level, not setting them.
It is pulled in when new .com capabilities need validation, when templates feel inconsistent, or when design intent isn't landing correctly in production.

Responsibilities:

Apply and validate accessibility standards across .com experiences:
- Partner with the enterprise design system team to apply established WCAG 2.2 AA standards to .com-specific templates, components, and launch experiences.
- Conduct pre-launch accessibility reviews on .com experiences to confirm experience system standards are correctly implemented in production.
- Conduct accessibility annotations across templates, components, and interaction states - documenting how standards should be applied to reusable page models, not defining the standards themselves.
- Identify and surface accessibility gaps to the design system team early in the design process - before they become build problems in the template.
- Flag accessibility questions or ambiguities to the design system team; this role applies standards to the experience system, it does not set them.
Bridge template intent and technical output:
- Ensure template and interaction intent translates accurately to front-end implementation - closing the gap between what was designed and what shipped.
- Partner with front-end engineering to communicate template requirements, interaction states, and edge cases.
- Validate templates and implemented experiences against established experience system standards before launch.
- Translate template and interaction requirements into system-ready specs that engineering can act on without ambiguity.
Protect and strengthen the .com experience system:
- Contribute to template architecture and component specifications within the client experience system - ensuring reusable page models are built for scale.
- Stress-test templates against dynamic and edge-case content to ensure structure, accessibility, and consistency hold across the experience ecosystem.
- Validate structured content against template requirements - ensuring authoring flexibility doesn't compromise template integrity.
- Identify recurring inconsistencies in template application and surface them to the .com Experience Design Lead for system-level resolution.
- Ensure templates, components, and tokens are consistently applied across the experience ecosystem.
Support content model and AI readiness:
- Partner with design and content teams to validate that structured content types are compatible with defined template patterns and reusable page models.
- Contribute to authoring validation - ensuring that what authors can do in the CMS matches what the experience system is designed to support.
- Help evaluate templates and content structures for AI-readiness, including generative content surfaces and GEO (generative engine optimization) considerations.
- Flag where template flexibility could create structural inconsistency under AI-assisted publishing conditions.
Connect the experience system to design system and engineering:
- Serve as the .com team's primary liaison to the enterprise design system and front-end engineering - translating .com template and experience requirements into the language the design system team can act on.
- Ensure design system updates are correctly interpreted and applied across .com templates and reusable page models.
- Translate template and experience requirements into design system contribution requests or new component specifications when .com needs are not yet covered.
- Maintain awareness of design system updates and communicate implications for .com templates and patterns.
- Escalate cross-system conflicts to the .com Experience Design Lead for resolution.

Skills:

4-6 years of experience in UX, product design, or design systems - with a strong focus on template systems, design QA, design-to-development handoff, or experience-level accessibility validation.
Working knowledge of WCAG 2.2 AA standards and practical experience applying and reviewing accessibility in production template environments.
Strong understanding of experience system architecture, reusable page models, component libraries, and token-based design - and how to apply them correctly at the experience level.
Familiarity with structured content models and CMS-driven design - understanding how authoring constraints shape what templates can do.
Experience working in cross-functional teams with engineering, product, and content partners.
Systems thinker - See the pattern behind the problem, not just the problem itself.
Template-integrity minded - Understand that every one-off exception is a cost to the system, and you protect reusability without being rigid.
Clear communicator - Can translate technical requirements into design language, and template intent into engineering specs.
Comfortable operating in ambiguity - Know when to make a call and when to escalate.
Collaborative but opinionated - Bring a point of view and know how to advocate for quality without being precious about it.
Tools:
- Proficiency in Figma, including component libraries, auto-layout, and annotation workflows.
- Familiarity with front-end HTML / CSS is a strong plus - you don't need to code, but you need to understand what you're handing off to.
- Experience with accessibility testing tools (axe, Colour Contrast Analyser, screen reader testing), preferred.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Lester Candilado
jan.candilado@eclaro.com
646-680-0168
Lester Candilado | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.