Role overview

Qualifications

Curiosity and strong communication skills
Customer-focused and relationship-building skills
Experience in customer success, onboarding, training, implementation, or enablement
Understanding of EHS, Quality, Compliance, or related industries

Responsibilities

Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins
Proactively identifying and removing barriers to adoption

Key facts

Remote from: United States
Full time
English

Hard skills

Customer Success Management Program Implementation Quality Assessment Risk Management Automatically Programmed Tool

Other skills

Training And Development
Communication
Curiosity
Relationship Building
Problem Solving
Organizational Skills
Proactivity

About the company

Ideagen

RegTech (Regulatory & Compliance Technology)

Ideagen help the quiet voices and safe hands that protect organisations - a name trusted globally to deliver world-class, innovative regulatory and compliance software. Our portfolio of solutions and services help solve complex quality, risk, audit and compliance challenges in highly regulated industries such as aviation, financial services, life sciences, healthcare and manufacturing. Headquartered in Nottingham UK, but with offices across the globe, including the United States, Australia and Malaysia, we have more than 1000 engaged colleagues who, through our values of ‘ambition’, ‘adventure’ and ‘community’, serve more than 10,000 customers worldwide, including 15 of the top 20 global pharmaceutical companies, nine of the top ten UK accounting firms, seven of the top global aerospace and defence companies and over 300 global aviation organisations.

Company details

Company typeSME

IndustryRegTech (Regulatory & Compliance Technology)

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Role Purpose:

Ideagen-montage-slide_may26 (1)

Location - USA - Remote or Hybrid (Fort Lauderdale)

Level - Experienced Professional

Department - Strategy

Working Pattern -

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

Mazlan is Ideagen's AI capability and one of the most exciting developments we've delivered to customers in recent years. As we continue to evolve Mazlan, we're building a dedicated team focused on helping customers get real value from it during their free trial period.

As an AI Adoption Manager, you'll support trial customers across your region, guiding them through Mazlan and helping them integrate it into their day-to-day work. This customer-facing role sits within a newly formed team and offers the opportunity to help shape processes, build strong customer relationships, and develop expertise in AI adoption.

Your focus is simple: helping customers get value from Mazlan quickly and confidently, so they can see its impact before their trial ends.

This role offers the chance to be part of launching something new at Ideagen, build in-demand AI adoption skills, and make a meaningful impact on customer outcomes within a defined region, with clear progression as the team grows.

Responsibilities:

Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins
Understanding customer workflows and tailoring guidance to their specific needs
Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges
Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors
Sharing best practices and resources that help customers realise value quickly
Monitoring trial health and flagging at-risk accounts early
Working closely with Sales to support conversion conversations and customer handovers
Sharing customer feedback and insights with Product, Customer Success, and Commercial teams

Skills and Experience:

You don't need to be an AI expert to succeed in this role. Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important. You're comfortable working independently, enjoy building relationships, and understand the connection between customer success, adoption, and business growth.

You are highly customer-focused and enjoy enabling others to succeed with software
You communicate clearly and confidently with both end users and senior stakeholders
You learn new tools quickly and can explain them in a simple, accessible way
You are organised, proactive, and capable of managing your own priorities
You understand the link between customer success, adoption, and commercial outcomes
You are comfortable working in a regional role and building long-term relationships
Experience in customer success, onboarding, training, implementation, or enablement would be an advantage

Desirable:

Experience in a Customer Success, onboarding, implementation, or training role
Knowledge of EHS, Quality, Compliance, Risk, or related industries
Experience with AI-powered tools or a strong interest in AI and emerging technologies

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

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