Role overview

Qualifications

Experience with Kubernetes and ArgoCD
Proficient in Infrastructure as Code (IaC) using Terraform
Strong collaborative skills and ability to work with cross-functional teams
Experience in building scalable and resilient systems

Responsibilities

Design, expand, and create highly available systems
Develop the Internal Developer Platform in collaboration with development teams
Automate repetitive operational work
Manage infrastructure as code (IaC) using Terraform and Atlantis

Key facts

Remote from: Poland
Full time
Senior (5-10 years)
DevOps Engineer
English

Hard skills

DevOps Kubernetes Terraform Infrastructure as Code (IaC) Argo CD Continuous Monitoring Tool Management

Other skills

Collaboration
Problem Solving
Teamwork

About the company

Tidio

Computer Software / SaaS

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other. Working at Tidio means having an impact on thousands of companies and millions of their users. But they aren’t the only ones who can grow with us. By joining Tidio, you can grow, too! #GrowWithTidio 🚀

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Location: Poland – 100% remote or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP
Salary: 21.000–32.000 PLN/month (B2B) or 17.400–26.500 PLN gross/month (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

Currently, we hire over 150 fantastic people.

About the role

We're looking for a Senior DevOps Engineer to join a close-knit team responsible for infrastructure and the Internal Developer Platform. We treat our platform as a product - your job will be to understand the needs and provide the tools and environment so that developing, testing, and maintaining our apps is easy and frictionless. This isn't a role for someone who wants to sit in isolation with infrastructure - we're looking for someone who enjoys working with people, builds bridges between teams, and looks at problems more broadly than just through the lens of servers. You'll have real influence over the shape of the infrastructure, platform, and tooling - a broad scope, not just "maintenance".

In this role, you will:

Take care of the architecture - design, expand, and create highly available systems
Develop our Internal Developer Platform through daily collaboration with development teams - pointing out optimal architectural solutions, helping launch new and existing services on Kubernetes and ArgoCD
Develop tools and the ecosystem around the release process
Automate repetitive, operational work
Manage infrastructure as code (IaC) using Terraform and Atlantis
Own the operational side of things: monitoring, alerting without noise, runbooks, and building scalable, resilient systems
Take part in R&D projects and introduce new technological solutions