Western Governors University
Higher Education
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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The Military and Veterans Benefits Specialist is responsible for administering and coordinating military-related benefit programs. They complete attendance certifications and invoices monthly and coordinate with various military entities to research and resolve student questions and problems. They maintain related records and files and ensure payments are processed and sent to students or to the University. The Benefits Specialist will also perform miscellaneous functions necessary for the processing of benefits and assist other Military Support Department staff as required.
Military and Veterans Benefits Specialist
Make an Impact
At WGU, we are committed to helping students achieve their educational goals through exceptional service and support. As a Military and Veterans Benefits Specialist, you will play a key role in ensuring military-affiliated students receive the benefits and assistance they have earned. This position serves as a trusted resource for students, military agencies, and internal stakeholders by administering military-related benefit programs, maintaining compliance, and helping students navigate benefit processes throughout their educational journey.
What You'll Do
Administer and coordinate military-related benefit programs for eligible students.
Prepare and distribute information regarding military and veteran education benefits.
Submit attendance certifications and related documentation for new and continuing students.
Verify student eligibility and maintain accurate records regarding benefit entitlement and status.
Serve as a liaison between students, the Department of Veterans Affairs, military entities, and other external agencies to resolve claims, billing, and payment issues.
Maintain organized and compliant student files, records, and documentation while ensuring confidentiality.
Process payments, invoices, and required paperwork accurately and within established timelines.
What You'll Bring
High school diploma or equivalent.
2 years of experience in financial aid, student services, customer service, or a related field.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to build positive relationships and provide exceptional support to students and colleagues.
Ability to manage multiple priorities while maintaining accuracy and compliance.
Commitment to confidentiality, professionalism, and student-focused service.
Bonus Points
Knowledge of or experience working with VA education benefit programs.
Experience using Banner or another student information management system.
Experience supporting military-affiliated students in an educational environment.
What to Expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
Introductory call with Recruiter
Hiring manager interview
Final interview
Work Location
This is a full-time, remote role based in the United States.
Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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