Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to manage credit control and collection of outstanding ensuring the achievement of targets and goals. This includes performing basic Accounts Payable and/or Accounts Receivable tasks, assisting in credit control execution, monitoring installment billing, and maintaining ledgers for a portfolio of customers. Additionally, the role involves acting as a bridge between transactional activities and stakeholders, resolving complex queries, and ensuring the effectiveness and efficiency of the Credit Control unit's workflow.

Role Highlights:

• Malaysia, Hybrid and Full Time
• Managed credit control and collections, supported AP/AR operations, resolved stakeholder queries, and maintained efficient billing and ledger processes to achieve business targets.
• Happy to talk flexible working

The Opportunity:

Responsible for managing credit control and collections to achieve performance targets, while supporting accounts payable/receivable activities, overseeing installment billing and customer ledgers, resolving complex stakeholder queries, and ensuring efficient Credit Control operations and workflow effectiveness.

Your New Role:

• Take ownership of the ledger and ensure all avenues are explored to collect outstanding debt.
• Analyse credit control data to identify and address problem areas promptly.
• Maintain accurate and current database information.
• Build and maintain strong relationships with internal and external stakeholders for excellent customer focus.
• Process, allocate, and notify all entities of their respective shares of collections and premiums within agreed timelines.
• Monitor and control payments to ensure they are accurate and timely.
• Assist in optimising processes for effective transaction processing.
• Investigate and resolve aged debt to keep it to a minimum.
• Referral of technical queries to appropriate teams for resolution.
• Train and motivate team members to achieve objectives successfully.

About You:

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in accounts receivable, accounts payable and/or cash management functions.
• Experience in Financial Services or Insurance.
• Experience of working collaboratively with offshore partners.

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! 🌟

🌟 Flex and hybrid working options

🏡 Work from home policy

👨‍👩‍👧 Paternity leaves matching with maternity leave

🧘‍♀️ Well-being programs

💰 Pensions

🩺 Medical benefits

🌍 Globally, access to online learning via LinkedIn Learning

👪 On top of annual leaves, 3 additional days off (Family care leaves)

📚 Study leave

💍 Marriage leave

🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 30/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.