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Call Center - Inbound Travel Sales (Vacation Planner Inbound)

Globus family of brands

Role overview

Qualifications

  • 1 year Call Center Inbound Sales Experience
  • Excellent Computer skills
  • Excellent organization skills
  • Friendly and able to connect with customers

Responsibilities

  • Receive 145+ incoming calls and create happy guests
  • Engage with customers via phone and email
  • Responsible for hitting clear monthly sales goals and KPIs
  • Participate in weekly team meetings and on Teams Chats

Key facts

Hard skills

Call Center Experience Customer Engagement Lead Generation Inbound Sales Organizational Structure Product Knowledge Customer Success Management

Other skills

  • Sales
  • Computer Literacy
  • Communication
  • Teamwork
  • Relationship Building

About the company

Globus family of brands logo

Globus family of brands

Travel & Tourism

For nearly a century, Globus family of brands has been providing a variety of vacations, escorted tours, and river cruises applauded by a diverse range of travel lovers. With hundreds of unique itineraries designed and operated with unmatched expertise, Globus, Cosmos, and Avalon Waterways share the world’s most iconic destinations and lesser-known treasures found just off the beaten path. From Europe to North and South America—from Asia to Australia—Globus family of brands sets the gold standard for the art of travel planning to go beyond the guidebooks with unmatched value, insider knowledge, and world-class customer service with every journey.The Globus family of brands is hiring engaging and service oriented associates. We have a proven culture that promotes success and upward mobility. We have built a strong reputation with our tremendous products as well as our unmatched commitment to a fantastic guest experience. If you want to come to work and connect with guests about something fun and fulfilling their travel dreams, apply today!· Ongoing product and destination training· Opportunities to grow within team, department and company· Fun and casual work environment OR work virtually· 16 days Paid Time Off a year, plus paid holidays, plus floating holidays· Health, vision, dental insurance· Company paid life insurance, Short Term Disability, Long Term Disability & AD&D· 401(k) with a generous company match AND a pension/profit sharing plan· Travel discounts & incentives· Tuition ReimbursementFor more information on the company, please visit our Website www.globusfamily.com

Company details

Company typeSME
IndustryTravel & Tourism
Company size201 - 500

Links

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Job description

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

PAY: $18.50/hour plus monthly incentives based on meeting sales goals

LOCATION: Full Time Remote must be located and authorized to work in the USA or Canada

START DATE: 9.8.2026

Amazing Sellers have excellent earning potential with our Inbound Vacation Planner Sales team! We are looking for engaging call center representatives who love talking to customers excited about purchasing our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, and excited about answering travel calls we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer.

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! 

Watch a video about the Lighthouse Project to find out more about these efforts!

We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to, vacation planning, reservations, marketing, finance, IT, and customer care. 

Company Benefits Include: 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and home office internet reimbursement.

Exciting Travel Benefits? Of Course! We are a travel company.

ABOUT THE ROLE

Inbound Travel Sales Associate reports to the Inbound Supervisor in the Customer Sales department. Candidates would be responsible for creating happy guests by answering incoming phone calls and converting leads into depositing passengers on our travel products. They will greet incoming calls from direct customers, to educate, consult, and help transform travel dreams into vacation realities. This role will also handle leads as assigned, manage follow up with guests, as well as participate in campaigns as assigned. 

EXPERIENCE/SKILLS REQUIRED 

  • Reaching and exceeding sales objectives by selling travel packages and product up-sells. 
  • 1 year Call Center Inbound Sales Experience 
  • Handling up to 145 inbound calls a month on average as well as e-mails using Globus sales protocols. 
  • Excellent Computer skills – we use multiple systems to engage with our work and clients. 
  • Excel, Ring Central, Outlook, Intranet, Web based and other company specific systems. 
  • Ability to navigate through multiple computer programs throughout the day. 
  • Excellent organization skills 
  • Friendly and able to connect with our customers. 
  • Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products we are supplying. 
  • Answering customer inquiries by maintaining knowledge of key differences, mail campaigns, product knowledge, and destination expertise 
  • Cultivating and maintaining on-going relationships with customers and influencing product loyalty 
  • Understanding of Assumptive Close and how to take a Lead to a deposit 
  • Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers. 

EXPERIENCE/SKILLS PREFERRED 

  • Travel industry experience. 
  • The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in inbound sales work, and travel industry; or equivalent combination of education and experience. 
  • Minimum of 1 year in a Sales or similar role 

RESPONSIBILITIES 

  • Receive 145+ incoming calls and create happy guests. 
  • Engage with customers via phone and email. 
  • Call out or email to guests regularly to follow up with existing customers. 
  • Responsible for hitting clear monthly sales goals and KPIs.
  • Maintain call handling expectations. 
  • Engage in Lead Campaigns as assigned. 
  • Engage in regular training to enhance skills. 
  • Meet regularly with Supervisor to discuss metrics and performance. 
  • Participate in weekly team meetings and on Teams Chats 
  • Rotating Saturdays required. Will receive one day off that week to compensate. 
  • Overtime as needed 

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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