Call Center – Outbound Online Travel Sales (Vacation Planner OB)

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION: Full Time Remote must be located and authorized to work in the USA or Canada

PAY: $18.50/hour plus monthly incentives based on meeting sales goals and KPIs

START DATE: 9.8.2026 

Amazing Sellers have excellent earning potential with our Outbound Vacation Planner Sales team! We are looking for self-starters who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, excited about working warm travel Leads and managing your own pipeline, we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer. 

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!  

Watch a video about the Lighthouse Project to find out more about these efforts! 

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.  

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, Work from home options, and Home office internet reimbursement. 

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few. 

ABOUT THE ROLE

The Outbound Online Sales Vacation Planner is responsible for supporting Outbound Sales by creating happy guests and depositing passengers via our Live Chat and Email Channels.  This role reports to the Outbound Sales Supervisor. An ideal candidate will be a self-starter, possess strong organizational skills, polished time management, enjoy working individually as well as collaborate as a team, must have a good understanding and execution of close ratios, performance consistency, and most importantly, a passion for travel.

EXPERIENCE/SKILLS REQUIRED 

• Excellent Computer skills – we use multiple systems to engage with our work and clients 
• Ability to navigate through multiple computer programs throughout the day 
• 1-yearpreviousOutboundSales Experience required
• Previous Experience successfully managing a Pipeline
• Able to successfully manage multiple leads and customers consecutively
• Excellent organization skills
• Self-motivated 
• Friendly and able to connect with our customers
• Innate ability to build repeat clientele
• Understanding of Assumptive Close and how to assertively convert a lead into a deposit 

EXPERIENCE/SKILLS PREFERRED 

• Travel industry experience preferred but not required.
• Experience using systems such as Siebel, Ring Central, Microsoft Dynamics, Excel, 
• The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.

RESPONSIBILITIES 

• Support Customers  

• Receive, answer, and provide exceptional service to Sales Chats, Sales Texts (when applicable), and Sales emails as they come in throughout the day 

• Generate sales lead opportunities found via Chat, Text (when applicable), or Email  
• Convert interactions into qualified leads and deposited passengers 

• Manage your own Leads  

• As found via chats and emails 
• Engage the required amount of times with each Lead via phone and email
• Convert leads into deposited passengers / sales 
• Engage in Follow ups with customers via phone and email 
• Review past Leads and send appropriate follow-up

• Maintain knowledge of products, competitive key differences, marketing campaigns, and exhibit destination expertise 
• Ensure customer satisfaction by providing accurate, timely, and quality information about products and promotions provided, Securing lifelong customers 
• Meet and exceed sales objective's selling travel packages and product up-sells 

• Additional Responsibilities  

• Partake in regular training to enhance skills 
• Meet regularly with Supervisor to discuss metrics and performance 
• Participate in weekly team meetings and Teams Chats  
• Rotating Saturday shift required. Will receive one day off that week to compensate 
• Overtime as needed by business needs 
• Be TICO Certified to connect with Canada guests 
• Other sales opportunities/projects as assigned 

EEOC 

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.