Role overview

Qualifications

2-4+ years of experience in an account management or relationship-focused sales role.
Experience in B2B sales managing or working with Managed Service Provider (MSP) clients.
Excellent communication, organizational, and interpersonal skills.
Strong analytical and forecasting abilities.

Responsibilities

Take full ownership of a portfolio of Managed Service Provider (MSP) accounts.
Reignite and build strong relationships with existing MSP customers.
Develop and execute tailored account plans to drive expansion.
Own and consistently exceed revenue targets by driving expansion within your account base.

Key facts

Remote from: Canada
Full time
Mid-level (2-5 years)
Account Manager
English

Hard skills

Account Management Revenue Growth Customer Relationship Management Microsoft Dynamics CRM Small Business Sales Profit-Based Sales Targets Salesforce

Other skills

Organizational Skills
Analytical Skills
Relationship Building
Communication
Social Skills
Self-Motivation
Adaptability

About the company

Kaseya

Computer Software / SaaS

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Vonahi, audIT, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.

Company details

Company typeXLarge

IndustryComputer Software / SaaS

Company size5001 - 10000

Links

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Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of MSP accounts, focusing on supporting customers with strong growth potential.

In this role, you’ll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

Account Ownership & Expansion: Take full ownership of a portfolio of Managed Service Provider (MSP) accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing MSP customers—especially those with low engagement—connecting with key decision-makers and aligning solutions to their evolving business needs.
Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

2-4+ years of experience in an account management or relationship-focused sales role.

Preferred Qualifications

Experience in B2B sales managing or working with Managed Service Provider (MSP) clients.
Proven ability to meet or exceed sales targets.
Strong commercial mindset with a passion for account growth and expansion.
Highly motivated, coachable, and resilient in a fast-paced environment.
Excellent communication, organizational, and interpersonal skills.
Experience using CRM tools (Salesforce preferred).
Strong analytical and forecasting abilities.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.