Client Success Manager (Client Management III) - REMOTE

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

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JOB OVERVIEW

The Client Management III role focuses on supporting Net Health customers in achieving their business outcomes through our products and services. In this mid-senior position, the Customer Success Manager builds strong relationships with designated clients, develops a solid understanding of their needs, and provides guidance on adoption, usage, and optimization of Net Health’s solutions. Success in this role is defined by client satisfaction, retention, and incremental growth, with collaboration across internal teams to support project goals and issue resolution.

The role interacts regularly with Sales, Services, Support, and Product teams but does not carry direct supervisory responsibilities or lead enterprise client strategy.

RESPONSIBILITIES AND DUTIES

• Cultivate and maintain relationships with assigned customers, focusing on satisfaction, product utilization, and retention
• Assist in articulating client ROI and adoption insights during customer lifecycle milestones
• Collaborate to support product onboarding and workflow optimization
• Monitor usage data and provide consultative recommendations for improvement
• Facilitate regular customer check-ins, strategic reviews, and alignment touchpoints
• Identify potential expansion opportunities and partner with Sales on qualification
• Serve as a liaison between clients and internal teams to ensure timely issue resolution
• Encourage client participation in webinars, feedback forums, and community engagement
• Maintain current knowledge of assigned clients' business goals and align Net Health solutions accordingly
• Participate in internal reviews to share client progress and strategic needs
• Support compliance monitoring across licenses and service agreements

QUALIFICATIONS

• Bachelor’s Degree or equivalent experience
• 5+ years of client-facing experience in healthcare, SaaS, or related industries
• Experience supporting C-Level and mid-market clients preferred
• Familiarity with managing multiple concurrent accounts/projects
• Strong communication and collaboration skills
• Proactive and solutions-oriented mindset
• Solid organizational, time management, and problem-solving skills
• Exposure to project coordination or strategic customer engagement frameworks
• Ability to travel up to 30%, as needed

REQUIRED SOFTWARE EXPERIENCE

• Microsoft Office Suite
• CRM systems such as Salesforce or NetSuite
• Collaboration platforms (e.g., Teams, Zoom)

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $64,031.00 - $80,039.00 USD

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy