Role overview

Qualifications

Post-secondary education (college diploma or equivalent)
0–2 years of relevant experience in customer service, healthcare administration, or call centers
Bilingual (English/French)
Basic computer proficiency (Microsoft Office, data/document systems)

Responsibilities

Support patient enrollment and onboarding processes
Respond to inbound and outbound patient and provider inquiries
Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams
Perform data entry and documentation processing

Key facts

Remote from: Canada
Full time
Junior (1-2 years)
Client Service Specialist (Customer Care)
English, French

Hard skills

Data Entry Health Administration Reimbursement Regulations Billing

Other skills

Customer Service
Detail Oriented
Communication
Computer Literacy

About the company

McKesson Canada

Pharmaceutical Wholesale & Distribution

At McKesson Canada, our vision is to improve care in every setting — one product, one partner, one patient at a time. We partner with hospitals, physicians, pharmacies, nurses, biopharmaceutical manufacturers and others across the spectrum of care to build healthier communities. By helping our partners be as successful as possible, we work together to improve patients’ lives.-Chez McKesson Canada, notre vision est d'améliorer les soins dans tous les contextes — un produit, un partenaire, un patient à la fois. Nous travaillons en partenariat avec des hôpitaux, des médecins, des pharmacies, des infirmières, des fabricants de produits biopharmaceutiques et d'autres dans l'ensemble du système de santé pour bâtir des communautés plus saines. En aidant nos partenaires à avoir le plus de succès possible, nous travaillons ensemble pour améliorer la vie des patients.

Company details

Company typeXLarge

IndustryPharmaceutical Wholesale & Distribution

Company size10001

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

À propos du poste

Nous sommes à la recherche d’un(e) Spécialiste des services aux patients – Hub pour rejoindre notre équipe du Programme de soutien aux patients (PSP) dans le cadre d’un contrat de 12 mois. Dans ce rôle entièrement à distance, vous fournirez un soutien administratif et opérationnel afin d’assurer que les patients, les professionnels de la santé et les partenaires reçoivent un service rapide et exact.

Il s’agit d’un poste de niveau débutant dans le domaine du soutien en santé, où vous contribuerez à la prestation du programme aux patients en soutenant les inscriptions, les processus de remboursement et les activités de service à la clientèle, tout en travaillant selon des procédures et des lignes directrices établies.

Ce que vous ferez :

Soutenir les processus d’inscription et d’admission des patients conformément aux exigences du programme.
Répondre aux demandes entrantes et sortantes des patients et des professionnels de la santé en utilisant des scripts et des documents approuvés.
Aider à coordonner les communications entre les patients, les professionnels de la santé, les pharmacies, les assureurs et les équipes internes.
Effectuer la saisie de données et le traitement de la documentation (p. ex., formulaires d’inscription, documents de remboursement, dossiers de laboratoire ou de perfusion).
Soutenir les activités de remboursement, y compris la collecte de documents et les suivis.
Maintenir des dossiers exacts et assurer l’intégrité des données dans les systèmes.
Identifier et transmettre les problèmes non routiniers selon les processus établis.
Assurer la conformité aux normes de confidentialité, réglementaires (GxP) et du programme.
Contribuer aux niveaux de service de l’équipe en complétant les tâches de façon précise et dans les délais.

Exigences de base :

Formation postsecondaire (diplôme collégial ou combinaison équivalente de formation et d’expérience).
Poste de niveau débutant; généralement 0 à 2 ans d’expérience pertinente en service à la clientèle, administration en santé ou centre d’appels.
Bilingue (anglais/français).
Grande attention aux détails et capacité à suivre des processus structurés.
Capacité démontrée à effectuer avec précision des tâches de saisie de données et administratives.
Maîtrise de base de l’informatique (Microsoft Office, systèmes de données/documentation).
Bonnes habiletés de communication pour gérer des demandes courantes.

Compétences / expérience souhaitées :

Expérience dans un programme de soutien aux patients (PSP), le secteur de la santé, la pharmacie ou les assurances.
Expérience ou exposition aux processus de remboursement, de facturation ou de vérification des assurances.
Familiarité avec les systèmes CRM ou les flux de travail liés à la documentation en santé.

Environnement de travail et exigences :

Poste principalement de type administratif nécessitant une utilisation prolongée de l’ordinateur.
Peut nécessiter la gestion de tâches administratives et de communications à volume élevé dans un environnement structuré et rapide.

______________________________________

About the Role

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team on a 12-month contract. In this fully remote role, you will provide administrative and operational support to ensure patients, healthcare providers, and partners receive timely and accurate service.

This is an entry-level healthcare support role where you will contribute to patient program delivery by supporting enrollment, reimbursement processes, and customer service activities, working within established procedures and guidelines.

What You’ll Do:

Support patient enrollment and onboarding processes in alignment with program requirements.
Respond to inbound and outbound patient and provider inquiries using approved scripts and materials.
Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams.
Perform data entry and documentation processing (e.g., enrollment forms, reimbursement documents, lab or infusion records).
Support reimbursement activities, including document collection and follow-ups.
Maintain accurate records and data integrity across systems.
Identify and escalate non-routine issues following established processes.
Ensure compliance with privacy, regulatory (GxP), and program standards.
Contribute to team service levels by completing tasks accurately and on time.

Basic Requirements:

Post-secondary education (college diploma or equivalent combination of education and experience).
Entry-level role; 0–2 years of relevant experience in customer service, healthcare administration, or call center environments is typical.
Bilingual (English/French).
Strong attention to detail and ability to follow structured processes.
Demonstrated ability to perform data entry and administrative tasks accurately.
Basic computer proficiency (Microsoft Office, data/document systems).
Strong communication skills for handling routine inquiries.

Preferred Skills / Experience:

Experience in a Patient Support Program (PSP), healthcare, pharmacy, or insurance environment.
Exposure to reimbursement, billing, or benefits verification processes.
Familiarity with CRM systems or healthcare documentation workflows.

Work Environment & Requirements:

Primarily a desk-based role requiring extended computer use.
May require managing high-volume administrative tasks and communications in a structured, fast-paced environment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$42,500 - $70,900

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!