Global Assistance Coordinator (Remote)

Global Assistance Coordinator

Mid-Shift, Weekday

ABOUT US:

At Seven Corners, we are innovators and problem-solvers, focused on a joint mission: to protect travelers while building loyal customers, inspiring our team members, and driving value for our partners. As a global travel insurance leader, we provide comfort and support to our customers wherever their adventures take them. Seven Corners is committed to helping our team members grow and thrive throughout their careers. Join Seven Corners and start your journey today.

Do you thrive in a highly collaborative environment where teams succeed together? Do you get excited when tasked with doing something you have never done before? Are you always looking for ways to grow, both personally and professionally? If this sounds like you, you belong at Seven Corners.

OUR CULTURE

Our culture is what makes us “us” it is the unique vibe you feel when you walk through our doors, the passion we bring to creating innovative solutions and the extra mile we go to put our customers first. It is a way of feeling and behaving toward each other and our customers. It is the values we hold to be true. It is in every decision we make and every action we take.

OUR VALUES:

Customers come first We innovate

We do the right thing We own the solution We are precise

WHAT YOU WOULD DO HERE:

As our Global Assistance Coordinator, you will provide a high level of service to customers experiencing emergencies worldwide. You will be a strong and steady voice when helping customers understand their policies, claims, benefits, and emergency services. You will utilize strong communication and problem-solving skills to help customers feel safe when they’re at their most vulnerable. 

WHAT YOU ALREADY KNOW AND HAVE DONE:

· Experience with medical terminology, communicating with providers, and knowledge of healthcare systems globally.

· Proven ability to manage medical cases, analyze policy parameters, and provide recommendations based on medical necessity, health, and wellbeing.

· Previously triaged and coordinated care with health care providers, arranged medical transportation, or emergency evacuations.

· Ability to focus on details without losing sight of the overall vision, including monitoring, and double-checking your work and information for accuracy and quality to ensure all areas of a case are accounted for.

· Demonstrate ability to utilize sound judgment and discretion through handling confidential policyholder or case information and navigating ambiguity.

· Demonstrated ability to work independently within parameters given.

KEY RESPONSIBILITIES

· Manage a high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy.

· Respond to incoming calls from customers experiencing travel or medical emergencies, providing clear guidance through both the intake and coordination processes to ensure efficient and compassionate support.

· Arrange assistance services including but not limited to emergency evacuations, medical repatriations, hospital guarantee of payments, return of remains, pre-certifications

· Coordinate care with domestic and international hospitals on behalf of the customer.

· Work closely with external partners when arranging medically necessary transportation.

· Collaborate closely with our Customer Service, Claims Department, and Medical Directors to ensure optimal service and quality care for our customers.

· Support our Claims Department by completing medical reviews timely.

· Handle confidential and proprietary information.

· Provide service coverage outside of core business hours as dictated by company business needs, serving in a rotating on-call capacity.

· Welcome new tasks with a positive attitude.

REQUIREMENTS:

· Registered Nurse (RN)

· The position is an mid-shift schedule during the following times:

 Monday – Thursday 10:30am – 9:00pm

· Participate in the on-call rotation nights, weekends, and holidays.

· High sense of urgency to serve as a comforting voice for those away from their home during a crisis.

Seven Corners seeks individuals who align with our values. If you have the aptitude and attitude, we will provide support to help you succeed in your role.

Learn more at https://www.sevencorners.com/corp/careers

Seven Corners is committed to fostering an inclusive and respectful environment for all employees. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.