BOP Case Coordinator

Position Summary

LCSW Case Coordinator supports Seven Corners’ Bureau of Prisons contract by providing clinical case management and care coordination for incarcerated individuals admitted to hospitals, LTACHs, skilled nursing facilities, or other outside medical facilities. This role serves as a clinical liaison between treating facilities, prison medical teams, Correctional Account Coordinators, Account Managers, and internal Seven Corners stakeholders.

The LCSW Case Coordinator is responsible for obtaining clinical updates, reviewing medical records, monitoring discharge planning, identifying barriers to care progression, documenting case activity, and providing weekly updates to designated prison contacts.

Essential Duties and Responsibilities

· Establish and maintain contact with hospital/facility case managers, social workers, nurses, discharge planners, and other clinical points of contact.

· Obtain clinical updates, treatment plan information, anticipated length of stay, discharge planning status, and barriers to discharge.

· Review available medical records and summarize relevant clinical information.

· Document clinical updates, communication attempts, discharge information, pending items, and next steps in designated systems.

· Communicate with prison medical teams when treatment plans, discharge needs, or care coordination questions require clarification.

· Support communication related to transfers, direct admissions, facility acceptance, and physician-to-physician coordination when appropriate.

· Collaborate with Correctional Account Coordinators, Account Managers, medical records teams, and other internal stakeholders to ensure accurate and timely case updates.

· Maintain current case information in AXIS, Salesforce, SharePoint, spreadsheets, and other designated platforms.

· Complete final documentation and case updates following discharge or transfer.

· Prepare and send weekly case management reports to designated prison contacts.

· Escalate clinical deterioration, unclear treatment plans, discharge barriers, communication gaps, or urgent concerns to management and appropriate stakeholders.

Required Qualifications

· Active, unrestricted Clinical Social Work license.

· Clinical experience in case management, utilization management, discharge planning, inpatient care, correctional healthcare, managed care, or complex care coordination.

· Strong understanding of medical terminology, inpatient care, discharge planning, and clinical documentation.

· Ability to review, interpret, and summarize medical records and verbal clinical updates.

· Strong written and verbal communication skills.

· Ability to manage multiple active cases with competing priorities.

· Strong organization, attention to detail, and follow-through.

· Ability to recognize clinical or operational concerns requiring escalation.

· Proficiency with Microsoft Teams, SharePoint, Salesforce, electronic documentation systems, spreadsheets, and related technology platforms.

· Commitment to confidentiality and appropriate handling of sensitive medical and correctional healthcare information.

· This position is a weekday shift Monday – Friday from 9:00am – 6:00pm

Preferred Qualifications

· Case management certification such as CCM, ACM, or similar credential preferred.

· Experience in correctional healthcare, hospital case management, utilization management, managed care, medical assistance, or discharge planning.

Reporting Relationship

The LCSW Case Coordinator reports to the Manager of Assist and Medical Management and works closely with Correctional Account Coordinators, Account Managers, prison medical teams, hospital/facility staff, and other Seven Corners stakeholders.

Seven Corners seeks individuals who align with our values. If you have the aptitude and attitude, we will provide support to help you succeed in your role.

Learn more at https://www.sevencorners.com/corp/careers

Seven Corners is committed to fostering an inclusive and respectful environment for all employees. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.