This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Coordinates assigned clinical operations cases and related activities to support timely patient onboarding, service progression, and case closure within defined service expectations. Reviews enrollment, prescription, and supporting clinical documentation for completeness, appropriateness, and readiness to advance patient services through established workflows. Collaborates with providers, pharmacies, reimbursement support, logistics, and other adjacent teams to resolve standard exceptions and align next steps for patient care and medication access. Provides clinical process guidance to patients and healthcare providers using approved language to clarify documentation requirements, service pathways, and appointment-related needs. Evaluates routine requests related to care delivery settings and service feasibility by applying protocols, operational constraints, and clinical support requirements. Documents case activity, clinical updates, and required records accurately in designated systems to support traceability, quality expectations, and continuity across handoffs. Identifies recurring workflow issues, escalates adverse events and clinical-risk signals appropriately, and suggests low-risk improvements to templates, job aids, and routing practices.

Bachelor's degree in nursing, clinical care, healthcare, or a related field, or equivalent experience required. 2+ years of experience in nursing, clinical care, patient support, care coordination, case management, medical or hospital practice, insurance, biopharma, or a related field required. License in nursing required. Certification in case management, oncology nursing, or equivalent preferred. Knowledge of clinical operations, patient support processes, and case coordination workflows in healthcare and bio-pharma environments. Knowledge of medical terminology, treatment-related information, and patient access or support pathways relevant to routine and moderately complex cases. Knowledge of documentation standards, service procedures, and cross-functional coordination requirements needed to maintain accurate and timely case progression. Skilled in communicating medical and program information clearly and professionally through inbound and outbound interactions. Skilled in managing multiple case activities, prioritizing follow-ups, and maintaining strong attention to detail under pressure. Skilled in collaborating with patients, caregivers, providers, and internal teams to support effective service delivery and issue resolution. Ability to assess patient or case needs, navigate moderately complex scenarios, and determine appropriate next steps within established guidelines. Ability to comprehend, interpret, and relay clinical information accurately in both verbal and written interactions. Ability to maintain patient focus, exercise sound judgment, and escalate issues appropriately to support continuity and quality of care.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$50,058 CAD - 91,773 CAD

This posting is intended to fill an existing vacancy for our Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies