LPN Patient Care Facilitator - University Health Network

The Patient Care Facilitator provides telephonic outreach to identified patients and/or family/caregiver. The position requires normal business hours Monday-Friday and offers a work from home option for employees who meet performance requirements. Candidate must reside in East Tennessee region and be able to commute to the corporate office located in Knoxville, TN for occasional meetings. Candidate must be able to maintain HIPAA privacy requirements when working in a home office setting. 

University Health Network is a clinically integrated network with a commitment to ensuring comprehensive care and optimal health outcomes for our patients. 

Our Mission: Improve the health of diverse populations through team-based, patient-centered care across the continuum. 

Our Vision: Leading the advancement of value-based care.

Our Values: Integrity, Excellence, Compassion, Curiosity, Collaboration, and Stewardship 

Benefits Include

• Remote Work Opportunity
• Medical (including HDHP options), Dental, Vision, Life Insurance
• FSA and HSA with employer contribution
• Paid Time Off (PTO) and Sick Leave
• Onsite Fitness Center
• Employee Assistance Program (EAP)
• 401K Matching and Immediate Vesting

Essential Duties & Responsibilities

The LPN Patient Care Facilitator is a full-time position for an experienced LPN who will serve as the contact point, advocate, and informational resource for patients, family/caregiver(s), PCP, payers, and community resources. The LPN Patient Care Facilitator is responsible for engaging, cultivating, and supporting primary care providers co-management with timely communication, inquiry, follow-up, and integration of information regarding transitions of care. The key focus of this outreach is to improve the health of patients and reduce health care costs for the managed population of patients. Leading the advancement of value-based care.

Required:

•   Licensed and credentialed as a Licensed Practical Nurse (LPN)
• 3-5 years’ experience in clinical setting 
• Effective communication, education, and counseling skills
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with ability to keep accurate notes and records

Desired:

• Care coordination and/or case management experience 
• Experience with health IT systems and reports
• Local knowledge about community health care resources

Special Skill Requirements

• Core values consistent with a patient- and family-centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Demonstrates a cheerful outlook and respectful, professional customer service.
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
• Proactively continues to educate self on providing quality care and improving professional skills