Branch Support Officer

• Manage and maintain returnable packaging records, including pallets and cages.
• Collect, sort and validate pallet paperwork daily.
• Scan and submit documentation to the Returnable Packaging Team.
• Work closely with the site debriefer to ensure all driver paperwork is completed and returned.
• Raise transfer-off dockets as required.
• Follow up outstanding transfer balances with customers.
• Maintain accurate records using internal systems.
• Support inventory and equipment control processes.
• Work closely with operational teams to ensure compliance with returnable packaging procedures.
• Maintain a safe, organised and compliant work environment.

• Previous administration or operational support experience.
• Experience in transport, logistics or warehousing (highly regarded).
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to prioritise work and meet daily deadlines.
• Intermediate computer skills, particularly Microsoft Excel.
• Experience using transport or warehouse management systems is advantageous.
• A proactive attitude with the ability to work independently and as part of a team.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.