Brand Payments Team Lead

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

Position Overview

The Brand Payments Team Lead plays a key role in managing and supporting essential processes within the Brand Payments function. Serving as the second point of contact for Brand Payments Associates and Senior Brand Associates, this role provides guidance, escalates issues to the Supervisor, and ensures operational efficiency. 

This position requires strong analytical skills, meticulous attention to detail, and a proactive mindset. Core responsibilities include training new Brand Payment Associates, reviewing escalations from the Brand Payment Associates and Brands, and supporting a wide range of payment and operational activities. The Brand Payments Team Lead will also collaborate with the Team Lead on special projects, process improvements, and system enhancements—making flexibility and openness to new tools essential.

Key Responsibilities

• Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate.
• Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items.
• Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners. 
• Ensure Zendesk requests are being completed per SLAs.
• Back-up for any brand payment associate as needed.
• Lead calls with brand partners. 
• Collaborate with the Supervisor on special projects, process enhancements, and system improvements.
• Conduct second-level quality reviews of team members' work before escalating to the Team Lead.
• Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.
• Stay adaptable and open to learning new tools and systems as business needs evolve.

Requirements

• 3–4 years of experience in accounting, finance operations, or a related field
• Proficiency with financial systems; experience with QuickBooks is a plus
• 1-2 years of proven experience in a leadership or supervisory role within accounting operations, finance, or a related field
• Strong analytical and troubleshooting skills, particularly in payment and reconciliation
• Advanced proficiency in Excel (VLOOKUP, SUMIF, pivot tables) 
• Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred
• Strong leadership skills to support growing team and business
• Exceptional attention to detail and a continuous improvement mindset
• Excellent verbal and written communication skills in English
• Strong time management and organizational skills in a fast-paced environment
• Bachelor’s degree in Accounting or a related field preferred
• Enthusiasm and ability to learn new software and adapt to evolving processes 

Key Skills

• Analytical thinking and problem-solving
• High attention to detail
• Proactivity and autonomy
• Time management and prioritization
• Effective written and verbal communication
• Team collaboration and mentorship
• Flexibility and adaptability
• Leadership qualities
• Ability to thrive in a fast-paced, high-volume environment

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.