Role overview

Qualifications

3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience
Experience managing renewals and executive customer relationships
Strong communication, presentation, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Manage a portfolio of high-value and high-potential customer accounts
Own renewals and develop proactive renewal strategies
Identify and drive expansion opportunities across your assigned accounts
Conduct regular business reviews and success planning sessions

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Customer Success Manager (CSM)
English

Hard skills

Customer Success Management Software As A Service (SaaS) Account Management Product Renewals Patient Monitoring Hotel Design

Other skills

Hospitality
Communication
Presentations
Problem Solving
Time Management

About the company

ASG Technologies

ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG’s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source – whether structured or unstructured – through its lifecycle from capture to analysis to consumption. The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.

Company details

Company size1001 - 5000

Links

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Job description

COMPANY DESCRIPTION

Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.

Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.

JOB DESCRIPTION

Visual Matrix is looking for a Customer Success Manager to own the long-term success of an assigned portfolio of high-value customers. You will drive product adoption, retention, renewals, and expansion opportunities while serving as a trusted advisor to your customers. You'll proactively manage customer health, partner cross-functionally with Sales, Product, Engineering, Support, and Implementation, and help customers realize measurable business value from the Visual Matrix platform.

You're Excited About This Opportunity Because You Will:

Manage a portfolio of high-value and high-potential customer accounts.
Own renewals and develop proactive renewal strategies.
Identify and drive expansion opportunities across your assigned accounts.
Conduct regular business reviews and success planning sessions.
Monitor customer health and proactively mitigate churn risk.
Partner with Product, Support, Sales, and Implementation to deliver an exceptional customer experience.
Maintain accurate customer data and account plans using CRM and customer success tools.
Use AI and analytics to identify trends, prioritize work, and improve customer outcomes.

We're Excited About You Because:

3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience.
Experience managing renewals and executive customer relationships.
Strong communication, presentation, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Hospitality technology, PMS, or hotel software experience is a plus.
Comfortable using AI to improve productivity and decision making.
Thrive in fast-paced, entrepreneurial environments.

Compensation and Benefits

Base Salary Range: $70,000- $100,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Location

Remote, United States.