Tenna
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
Position Description
Tenna is seeking a Contracts Manager to support a rapidly growing customer base by owning and executing the end-to-end renewal motion across our customer base. This role sits within the Contracts Department with key coordination to the Customer Success Department and is responsible for driving a proactive and structured renewal strategy, ensuring early engagement, mitigating risk, and enabling expansion-led outcomes. The Contracts Manager will partner closely with Customer Account Managers (CAMs), Account Executives, Legal, Finance, and Leadership to improve renewal predictability and outcomes, reduce discounting, and maximize customer lifetime value. CAMs focus on customer relationships, executive alignment, and value realization, while the Contracts Manager leads renewal execution, internal processes, and commercial strategy. This partnership ensures renewals are managed proactively and consistently while enabling CAMs to focus on expansion and long-term growth. This is a highly visible, revenue-impacting role focused on protecting and growing Tenna’s recurring revenue base. The perfect candidate is detail oriented, accountable, and driven to own outcomes, bringing strong commercial judgment and a relentless focus on execution.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution
Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals
Manage a high-volume renewal pipeline, driving predictability and consistency in execution
Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk
Establish and maintain risk grading to proactively identify and address at-risk accounts
Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring
Identify and drive expansion opportunities by packaging additional products and services into renewal motions
Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal
Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models
Uphold pricing integrity and address discrepancies or non-standard terms when necessary
Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership
Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement
Analyze renewal trends to identify opportunities for process improvement and revenue optimization
Build and refine scalable renewal processes, playbooks, and tools for the team and department
4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment
Proven experience managing contract renewals, negotiations, and pricing strategies
Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers
Experience working closely with contracting, legal, or finance functions is strongly preferred
Experience managing or forecasting pipeline and revenue with high accuracy
Demonstrated ability to identify risk early and drive proactive mitigation strategies
Experience in construction technology or working with construction industry customers is strongly preferred
Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal
Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels
Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously
Experience using CRM systems (Salesforce preferred) and contract management tools
Bachelor’s degree in Business, Finance, or related field is required
Full-time opportunity.
Location: Remote – nationwide.
Travel to customer locations is required, up to 15%.
Competitive compensation packages offered.
Opportunities for growth and personal development within a highly dynamic team.
Robust, low-cost benefit packages offered.
Benefit coverage begins the first date of employment.
Paid Time Off and Volunteer Time Off offered.
Dependent Care offered.
401k match.
Employee referral bonuses.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
Duke University
PRECISIONeffect
Precision For Medicine
Duke University
Precision Medicine Group
Tenna
Tenna
Tenna
