ServiceNow Architect

Team (Project) Introduction   
The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow environment. The program ensures platform stability, security, and compliance while enabling continuous improvement through Agile delivery of enhancements, integrations, and reporting across ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both daytoday operations and strategic modernization initiatives in alignment with USPTO policies, ServiceNow best practices, and Government approved governance processes. 

Professional Level Information:   

The ServiceNow Architect aligns as an E3 position at 9th Way Insignia.  The position is a Senior Architect-level role supporting the USPTO Service Management Platform (SMP). This role is responsible for the overall technical architecture, design integrity, and long-term sustainability of the ServiceNow platform. The ServiceNow Architect provides expert-level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade-compatible, and aligned with USPTO policies, ServiceNow best practices, and SMP governance standards. The ServiceNow Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high-performing ServiceNow solutions.

 Responsibilities 

• Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP). 

• Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations. 

• Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns. 

• Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment. 

• Conduct and participate in design reviews, peer code reviews, and architecture reviews. 

• Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts. 

• Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management. 

• Support ServiceNow integrations using approved frameworks and Government-approved standards. 

• Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders. 

• Support incident response, root cause analysis, and long-term remediation efforts. 

• Review and contribute to technical documentation, architecture diagrams, and ATO artifacts. 

Requirements 

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or 8 years of equivalent experience in lieu of a degree. 

• Five (5) or more years of hands-on ServiceNow platform experience, including architecture and implementation. 

• A current ServiceNow Certified Application Developer (CAD) is required

• Demonstrated expertise in ServiceNow modules, frameworks, and governance models. 

• Experience designing scalable, secure, and upgrade-compatible ServiceNow solutions. 

• Strong communication skills with both technical and non-technical stakeholders. 

• U.S. Citizenship required. 

Preferred/Desired  

• ServiceNow Certified System Administrator (CSA) or higher-level ServiceNow certifications. 

• Experience supporting federal agencies or large enterprise environments. 

• Familiarity with ITIL-based service management practices. 

• Experience supporting ATO documentation and compliance activities.