We are seeking a proactive and organised Membership & Events Administrator to manage and enhance our events and membership programmes.
This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional experiences to members and event attendees.
This is a hands-on role requiring someone who can identify what needs doing, follow through on agreed actions efficiently, keep stakeholders informed, and escalate matters requiring judgement appropriately.
The role reports to the Deputy CEO and works closely with the Marketing & Communications Lead.
Working Pattern
Part-time: 20–24 hours per week
UK working hours
Fully remote
Role Responsibilities
Events Management Support
Support the planning of a variety of events, including networking sessions, conferences and seminars through effective email communication and calendar management.
Coordinate event logistics, including venue liaison, attendee registrations, catering, AV requirements and supplier coordination.
Support event delivery by drafting email communications for approval, preparing presentation slides and producing any additional event materials.
Collect and record event feedback and prepare reports that provide insight into future learning opportunities for members.
Support the delivery of virtual events as a Zoom Production Assistant by managing admissions, running presentation slides, polls and chat functions.
Create and update promotional materials using Canva.
Resolve routine administrative queries independently and escalate more sensitive member or stakeholder matters where appropriate.
Membership Administration
Monitor the Deputy CEO inbox to ensure member enquiries are responded to promptly and professionally.
Maintain and update the membership CRM, ensuring records remain accurate, secure and up to date, particularly event attendance.
Prepare regular reports on membership trends and statistics.
Typical Weekly Responsibilities
Monitor the Deputy CEO inbox and prepare follow-ups and reminders where required.
Coordinate calendars, meetings and Zoom/Teams invitations.
Maintain CRM records for members, speakers, guests and event attendees.
Track event registrations and highlight low attendance or missing information.
Prepare draft joining instructions, reminder emails, thank-you emails and follow-up communications.
Support post-event administration, including feedback reports, attendee updates and event summaries.
Update presentation slides, Canva assets, website content and email marketing content for review.
Maintain action trackers, spreadsheets and organised file structures.
Attend online planning meetings to agree priorities and processes.
Recommend improvements to administrative processes and workflows where appropriate.
Systems & Tools that are used:
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Zoom
Canva
LinkedIn
CRM systems
WordPress
Buffer (or similar content scheduling tools)
Benefits
Why Join?
This is a fantastic opportunity to join a respected, purpose-driven organisation where you'll play a key role in creating exceptional experiences for members and supporting the smooth delivery of high-profile events.
Working alongside a collaborative and supportive leadership team, you'll have the autonomy to take ownership of your work, contribute new ideas, and help improve processes as the organisation continues to grow. No two days are the same, making this an ideal role for someone who enjoys variety, thrives on organisation, and takes pride in delivering an outstanding member experience.
If you're a proactive administrator with a passion for events, strong attention to detail, and the confidence to work independently in a fully remote environment, we'd love to hear from you.
