Role overview

Qualifications

Five plus years' experience in tier 2 Network/Computer engineering, support, or related technical field
Valid Driver's license and U.S. Passport
Experience with Systems administration, Help desk, Networking support, End User Training, VM Ware and/or other virtualization platforms
Solid networking knowledge (TCPIP, SD-WAN, VLANs, Basic web traffic/filtering, Voice networks fundamentals)

Responsibilities

Ability to place equipment orders, and track deliveries
Help provide post migration support to customers including connecting to computers using LogMeIn and assisting with computer issues
Manage the issue log and document customer incidents and resolutions
Conduct Office closures and decommission server, ISP equipment, WAPS, and other equipment

Key facts

Remote from: Anywhere
Full time
Senior (5-10 years)
Integration Engineer
English

Hard skills

Active Directory Virtualization Help Desk Support Endpoint Management Microsoft 365 Microsoft Azure Server Configuration VMware Virtualization Network Troubleshooting System Monitoring Net Tcp Voice Technology Azure Active Directory SolarWinds Nagios Amazon Web Services Microsoft Project

Other skills

Microsoft Office
Microsoft PowerPoint
Communication
Social Skills
Customer Service
Problem Solving

About the company

PlanIT Group, LLC

PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. We also provide systems and IT infrastructure integration which allows us to bring the talent and manage the implementation. At PlanIT Group, we pride ourselves on being extremely agile, innovative, and forward thinking. At PlanIT Group, we specialize in sourcing and matching skilled professionals to meet the dynamic demands of the digital landscape. With a focus on precision and expertise, we connect companies with the right individuals, driving innovation, and success in the ever-evolving world of technology. Our customers engage us to create solutions to complex mission challenges, and PlanIT delivers. Innovation. Integration. Integrity.

Company details

Company size51 - 200

Links

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Job description

Integration Support Engineer

Must live within an hour of an international Airport!

No C2C vendors, please!

The PlanIT Group is looking for an Integration Support Engineer implement Office Moves, Consolidations, Closures, Internet circuit testing/turn-up, Equipment refresh and replacements, and assist with Office Integration projects

Must Haves: Five plus years' experience in tier 2 Network/Computer engineering, support, or related technical field. Valid Driver's license and U.S. Passport.
Someone who has a versatile background with Systems administration, Help desk, Networking support, End User Training, VM Ware and/or other virtualization platforms, GPO and Active Directory troubleshooting, Azure, O365 Email, Server configuration, and End user support experience. Someone who has the vitality to travel and is comfortable on domestic and international flights.

Responsibilities

Ability to place equipment orders, and track deliveries.
Help provide post migration support to customers including connecting to computers using LogMeIn and assisting with computer issues
Manage the issue log and document customer incidents and resolutions. Communicate support issues to the Project team so they can ensure that documentation is updated
Follow-up with the Telco team to verify ISP circuit Information.

Conduct Office closures and decommission server, ISP equipment, WAPS, and other equipment
Perform Office moves by shutting down equipment, preparing systems for the moving company, and setting up equipment in the new location
Verify new Internet circuit installs and connect networking equipment
Complete e-waste inventory and submit pickups
Provide go-live support by assisting users with understanding O365, Company portal, SPAM, Archiving and encrypting
Ability to understand how an application is supported by a vendor and determine upgrade plans for unsupported platforms
Perform network refresh projects such as replacing UPS, installing WAPS, and assisting with Ring Central VOIP migrations
Knowledge of Windows Server 2012/2016 and Windows 10 configuration and troubleshooting
Ability to migrate computers onto the corporate network and restore applications and end user data

Knowledge, Qualifications, Skills, and/or Ability:

Administration, troubleshooting, and supporting Microsoft environments O365 (Email, SharePoint, OneDrive, Teams); Windows 10, Server, AD/Azure AD, Intune, etc.
A minimum of 7 years of experience in installing, supporting, configuring, and troubleshooting Microsoft Windows operating system, Windows Server, Active Directory, and GPOs
Works effectively with all levels of internal technology team, end-users, management, and 3^rd party vendors
Professional attitude, excellent interpersonal skills, excellent verbal and written communication skills, and strong customer service focus
Ability to handle high-pressure situations in a professional manner
Solid experience in the administration and performance tuning of applications
Understanding of monitoring systems (PRTG, SolarWinds, Nagios)
Ability to work with a Distributed team
Solid networking knowledge (TCPIP, SD-WAN, VLANs, Basic web traffic/filtering, Voice networks fundamentals)
Strong Microsoft Office skills with Outlook, Excel, and Word. Microsoft Project, Visio, and PowerPoint expertise is a plus.
Understanding or Cloud computing, Microsoft Azure, or AWS
Ability to setup Racks, Monitor arms, switches, firewalls, UPS, and WAPS
The physical demands described here must be met to successfully perform the essential functions of this job. Ability to sit at a computer for long periods of time. Ability to lift, carry, install networking equipment up to 50 lbs.