Master Digital Stylist Business Manager

Job Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

YOU WILL BE: 

The Business Manager, Master Digital Stylist is a first-of-its-kind role created to support one of Saks Global's highest-producing remote digital stylists. This is a rare opportunity to serve as the operational, analytical, and strategic backbone behind an elite selling business—one that spans all three pillars of Saks Global, commands a significant social media following, and is supported by a large team of assistants, interns, and store partners.

This role goes well beyond traditional sales management. You will function as a true business partner: owning performance reporting, coordinating a multi-layered support team, managing the stylist's growing partner network across all store locations, and ensuring the business operates with the precision, discretion, and elevated service standards befitting a Master Digital Stylist.

The ideal candidate brings a sharp commercial mindset, luxury retail expertise, and an entrepreneurial approach to running a fast-growing, high-complexity digital selling operation.

YOU WILL DO:

Business Operations & Performance

• Serve as the primary business lead for the Master Digital Stylist, owning daily functions, team coordination, escalation of customer issues, and performance oversight across all channels and selling pillars

• Build and maintain reporting dashboards, scorecards, and KPI trackers to provide real-time visibility into sales performance, client engagement, outreach conversion, and team productivity

• Monitor and analyze weekly and monthly business results—including category mix, client retention, acquisition, reactivation, and revenue pacing—and translate insights into clear, actionable strategy adjustments

• Lead forecasting, goal setting, and seasonal planning efforts, ensuring sales targets and outreach strategies are aligned with Saks Global business priorities and inventory opportunities

• Own event planning and campaign execution, coordinating logistics across the stylist's team and store partners to maximize revenue impact

Team Leadership & Coordination

• Manage and support a diverse team including direct assistants (3–4), interns (2), and an extended network of store-based partners across all Saks Global locations and all three brand pillars

• Facilitate structured communication and workflow alignment across the team, ensuring each member understands priorities, performance expectations, and their role in delivering a consistent client experience

• Conduct regular coaching sessions, performance check-ins, and team reviews that elevate productivity, selling skills, and accountability

• Onboard, develop, and mentor junior team members and interns with a focus on luxury service standards, digital clienteling best practices, and the business's unique operating model

• Act as the team's operational hub—managing information flow, resolving day-to-day challenges, and ensuring the stylist can remain focused on client engagement and high-value selling activity

Digital & Social Media Business Management

• Support and optimize the stylist's remote selling ecosystem, including CRM management, virtual styling workflows, digital outreach cadences, and content-driven clienteling strategies

• Partner closely with the stylist to ensure all social media-driven client inquiries, inbound leads, and community engagement opportunities are converted into measurable sales results

• Track performance across social media channels, identifying trends in follower engagement, content conversion, and brand reach—then translate findings into business strategy

• Maintain brand consistency and a luxury tone of voice across all digital outreach, client communications, and team-generated content

• Stay ahead of digital selling trends, platform updates, and competitive styling programs to proactively recommend improvements and innovations

Cross-Functional Partnership & Client Engagement

• Build and maintain strong relationships with store partners across all Saks Global locations and all three brand pillars, acting as the central point of contact for coordination, product requests, and cross-location client service

• Collaborate cross-functionally with Merchandising, Marketing, Loyalty, Brand Experience, Planning, and Inventory teams to unlock exclusive product access, curated assortments, and high-impact client opportunities

• Actively support and nurture the stylist's client book, ensuring white-glove service, discreet communication, and proactive engagement that drives retention and loyalty

• Partner with corporate functions and Saks Global leadership to share best practices, participate in cross-brand selling initiatives, and amplify the stylist's reach and impact

YOU WILL BRING:

• 5–8 years of experience in luxury retail, digital selling, business operations, or client development—with at least 3 years in a management or strategic business partner role

• Proven track record of driving revenue growth and exceeding KPI-driven performance targets in a high-touch, fast-paced luxury environment

• Deep understanding of digital clienteling, remote selling models, and omnichannel client behavior—with hands-on experience using CRM systems and virtual selling platforms

• Exceptional organizational skills with the ability to manage a complex, multi-layered team structure across both remote and on-site settings

• Strong analytical skills with proficiency in Excel and retail reporting tools; able to build dashboards, interpret data, and make real-time business decisions

• Outstanding communication and relationship-building skills, with the ability to influence cross-functionally and partner effectively without direct authority

• Demonstrated discretion, professionalism, and the ability to support and protect the brand and reputation of an elite seller

• Familiarity with social media platforms and how they intersect with luxury brand building, community engagement, and digital commerce

Preferred Qualifications

• Experience supporting a high-volume personal stylist, luxury brand ambassador, or senior seller with a significant social media presence

• Background working across brick-and-mortar and digital environments, with an understanding of how multi-pillar retail businesses operate

• Comfort managing interns and junior team members with a coaching mindset and a passion for developing talent

• Strong editorial eye for product curation, digital storytelling, and luxury content standards

• Familiarity with Saks Global brand pillars and the nuances of serving ultra-high-net-worth clientele

YOUR LIFE AND CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.