Pre Service Scheduler Lead

Will support:

• Radiology scheduling for hospital and ambulatory sites.

Schedule:

• Monday - Friday - Frist shift 9:30am to 6pm with Saturday rotation with other leads. 40 hours a week.

Experience Preferred:

• Experience in a Patient Service Rep role and patient scheduling.

Remote opportunity:

Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Pay Range:

Major Responsibilities:

• Acts as a subject matter resource for internal and external scheduling users, patients, and providers, assisting team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines. In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation.

• Serves as a trainer/preceptor for new hires. Serves as a department resource for testing and training new or improved technology systems and processes. Participates in special project assignments, may collect or compile data, may pilot new workflows or processes.

• Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources.

• May participate in team member payroll activity. Brings attendance patterns to the attention of the supervisor.

• Assists supervisors in monitoring work processes to ensure that best practices are deployed to enhance customer services and leverage use of technology.

• Ensure that standard processes are effectively implemented in Pre-Service to achieve metrics, department goals and expectations of maximized cash flow and decreased cost of collections.

• Perform duties of frontline scheduling team members which includes scheduling, registration, informing customers of pre-payment financial obligations, handling financial transactions and order transcription.

• Must model Advocate Aurora behaviors.

Education/Experience Required:

• Education Required: High School Graduate.

• Experience Required: Typically requires 4 years of experience in health care, insurance industry, contact center or customer service setting.

Knowledge, Skills & Abilities Required:

• Demonstrated ability to identify and understand issues and problems.

• Examines data and draws logical conclusions based on information available.

• Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.

• Mathematical aptitude, effective communication skills and critical thinking skills.

• Ability to handle sensitive and confidential information according to internal policies.

• Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor. Demonstrated ability to lead a team by motivating and facilitating staff professional growth and development.

• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.

• Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.

Licensure, Registration and/or Certification Required:

• None Required.

Physical Requirements and Working Conditions:
Must be able to comply with remote work standards. Must be able to sit the majority of the workday. May include intermittent light travel. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

#LI-REMOTE

#REMOTE

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.