COMPANY DESCRIPTION
At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!
POSITION SUMMARY
The Implementation Manager will support AirLife by analyzing cross reference data and customer spend against compliance. They will collaborate with Sales and Marketing stakeholders on implementation planning, standardization opportunities, sales presentations, and business reviews. Additionally, this role is responsible for leading implementation discussions with the customer, defining and articulating the best path for the customer to achieve financial targets, and project managing the implementation process both internally and externally.
POSITION QUALIFICATIONS
The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.
Knowledge:
- Responsible for collaborating with sales team and our customers on AirLife Agreement implementation strategies.
- Track customer compliance and identify areas of improvement and paths to hitting compliance goals.
- Assist with developing agreement presentations and business review reporting and presentations.
- Identify standardization opportunities for our agreement customers with a focus on AirLife Secure products.
- Shepard cross references through the process and ensure sales process milestones are met.
- Analyze cross reference data and help formulate a conversion roadmap to simplify the customer experience.
- Collaborate with the AirLife clinical team to support in-servicing and education requirements for the customer.
- Function as the project manager for the product conversion.
- Support in developing new implementation strategies, resources, and tools.
- Perform in-person or virtual presentations to explain the implementation process to key customers.
- Responsible for reporting on a weekly basis on implementations, challenges, and new opportunities.
Skills and Abilities:
- Establishes good working relationships with business owners and supports the sales process of customer agreements.
- Ability to interpret data and translate findings for internal partners and customers.
- Good analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and changeable environment, balancing multiple priorities, and ensuring high-quality outcomes.
- Experience working with company hardware and software products to make sound financial recommendations.
- Strong presentation and communication skills, with the ability to confidently deliver customer-facing presentations and participate in calls to discuss solutions, progress, and strategic plans.
- Proficiency in MS Office Applications required, including intermediate skills in Excel and PowerPoint.
- Proficiency in Salesforce.com or a similar CRM.
Level of Experience:
- Five or more years of experience in Healthcare Marketing or Sales.
Level of Education:
- Bachelor's degree or equivalent combination of education and experience.
Travel:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitors spend against compliance targets and collaborates with Pricing and Sales teams on how to meet contract goals.
- Collaborates with key customer representatives and the Sales team to build an implementation/conversion plan.
- Tracks customer progress against conversion plans and ensures milestones are met.
- Ensures quality cross reference data is received from and returned to agreement customers and prospects.
- Assists with creating sales presentations for agreements and monthly business reviews for signed agreements. Includes pulling reports and updating PowerPoint presentations.
- Logs all customer interactions (emails, calls, meetings) on the opportunity in Salesforce.com.
- Ensures inventory forecasts are communicated to Supply Chain through the Salesforce.com opportunity and other channels, as required.
- Identifies standardization opportunities in customer cross files and works with the Sales rep to present to the customer and convert to AirLife Secure products.
- Reports progress on assigned implementations, challenges, and anticipated conversions/revenue.
- Coordinates the collaboration of various internal implementation stakeholders and leads weekly/bi-weekly meetings to discuss progress and next steps.
OTHER RESPONSIBILITIES
- Focus on achieving our Company mission.
- Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
- Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
- Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
- Contribute to building and maintaining a positive team environment.
- Assure all policies and guidelines are implemented and followed.
- Open to fully collaborate with other implementation specialists in developing a robust implementation team.
QUALITY POLICY
At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.
DEIA STATEMENT
At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.
