Program Manager

General Responsibilities

Program Governance & Delivery Oversight  

• Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. Define and manage the integrated program plan across all workstreams (RPA, Agentic Workflows,Generative AI), tracking milestones, dependencies, and critical path.   
• Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers.   
• Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations.   
• Maintain program documentation status reports, and decision logs — to the highest standards.  

Risk, Issue & Change Management  

• Own the program RAID log.   
• Proactively identify, assess, and prioritise risks across all workstreams with clear ownership and mitigation plans.   
• Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. Establish escalation pathways and manage critical issues to resolution.   
• Conduct regular risk workshops to embed a risk-aware culture within the delivery team.  

Client & Stakeholder Management  

• Serve as the primary point of contact for clients program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams.   
• Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership.   
• Facilitate alignment between clients internal teams and the delivery organisation, managing expectations and resolving conflicts. 

Resource & Capacity Management  

• Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams.   
• Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfilment of open roles.   
• Foster a high-performance, distributed team culture — supporting wellbeing, recognizing contributions, and maintaining morale.  

Budget, Commercials & Financial Governance  

• Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance.   
• Identify and escalate budget risks early; implement corrective actions to maintain P&L health.   
• Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals.   
• Contribute effort estimates, resource plans, and delivery timelines to pre-sales and solutioning for new workstreams or extensions.  

Automation and AI Program Context & Digital Fluency  

• This role requires a Program Manager with hands-on fluency across modern AI and automation delivery — capable of holding credible, substantive conversations with AI Engineers, Architects on feasibility, timelines, and technical dependencies.  
• Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems.  
• Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds.  

Continuous Improvement & Reporting  

• Establish and track program KPIs and OKRs;   
• Produce regular insights on delivery health, team performance, and program ROI.  
• Lead retrospectives and implement lessons learned to build a culture of continuous improvement.   
• Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements.   

Qualifications & Experience 

• 5+ years of program management experience managing large-scale digital transformation, Automation, or AI/ML programs.  
• Experience with UiPath migrations
• Proven track record of managing cross-functional teams of 15+ people across multiple concurrent workstreams.  
• Hands-on experience with Agile, Scrum, and SAFe delivery frameworks; comfortable operating in hybrid Agile-Waterfall environments.  
• Experience with program financials — budget ownership, P&L tracking, and commercial/contract management.  
• Exceptional communication and executive presentation skills — able to adapt style for engineering teams, business sponsors, and C-suite audiences.  

Nice to have

• Prior experience managing AI, Generative AI, or based programs in a client-facing delivery context.  
• Experience managing distributed offshore-onshore delivery teams across multiple time zones.  
• Knowledge of pre-sales processes — ability to contribute to proposals, effort estimates, and client solution presentations. 
• Bachelor's or Master's degree in Engineering, Computer Science, Business Administration, or a relevant experience 

What We Offer 

• Tailored development plan with career coaching
• Regular feedback – we value your opinion, and we appreciate new ideas
• International career and project opportunities
• Deepen your working knowledge of intelligent automation through our structured training courses
• Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges
• Work in different international and cross-cultural teams for each project

Benefits

• 100% payroll + benefits by law
• Work from home (Anywhere in México)
• 30-day Christmas bonus
• 16 vacation days
• 1 economic day a year
• Grocery coupons
• Savings fund
• Home office stipend
• Major medical insurance
• Life insurance
• Training & certifications