Integration Support Engineer

INTEGRATION SUPPORT ENGINEER
Department: Information Technology
Reports To: SVP of Technology
Position Type: Remote / Traveling Position (When not traveling, this role is Work From Home)
Travel Requirements: 65% (Must have the ability to travel extensively throughout the US, Canada, and the UK)
Location Policy: Due to travel requirements, the candidate must live within one hour of a major international airport.
 
POSITION SUMMARY
The Integration Support Engineer is responsible for executing physical and logical office moves, consolidations, closures, and hardware equipment refreshes. This hands-on role involves conducting internet circuit testing and turn-up, implementing infrastructure replacements, and directly supporting broader corporate technology integration initiatives. As part of a dynamic, expanding organization acquiring firms across the US, Canada, and the UK, this engineer travels to various branch locations to deliver mission-critical infrastructure while ensuring maximum availability, performance, and security.
 
ESSENTIAL DUTIES & RESPONSIBILITIES

• Network & Infrastructure Deployments:
  • Verify internet circuits are active and within specification (perform bandwidth/latency tests, confirm handoff types, validate demarc locations/extensions, and document circuit IDs).
  • Stage core corporate networks per organizational standards, including base firewall configurations, VLANs, DHCP scopes, DNS/NTP, SSIDs, security policies, site-to-site/SD-WAN rules, QoS for voice/video, and monitoring hooks.
  • Execute network refresh projects such as replacing Uninterruptible Power Supplies (UPS), installing Wireless Access Points (WAPs), and assisting with RingCentral VoIP migrations.
  • Install, rack, and physically set up network enclosures, monitor arms, switches, firewalls, and related hardware.
• Site Audits & Hardware Verification:
  • Perform Access Point (AP) verification by validating physical placements against floor plans/heatmaps, checking PoE power budgets/switch assignments, and logging MAC addresses and serial numbers.
  • Conduct security camera verification against layout plans, confirming stream status, correct fields-of-view, mounting orientations, and capturing brief test clips/photos.
  • Audit inventory and logistics by matching delivered equipment against Bill of Materials (BOM) sheets, reconciling discrepancies, and escalating equipment shortages or damages.
• Office Relocations & Decommissioning:
  • Manage office closure procedures, safely decommissioning servers, ISP equipment, WAPs, and auxiliary hardware.
  • Facilitate physical office moves by systematically shutting down active infrastructure, prepping hardware for moving vendors, and resetting up systems at the target location.
  • Inventory and process end-of-life hardware according to company e-waste and pickup protocols.
• Integration & Go-Live Support:
  • Migrate localized computer systems onto the corporate network, ensuring the accurate restoration of applications and end-user data.
  • Provide hands-on and remote go-live support, training users on M365/O365 features, company portals, spam filters, archiving, and encryption.
  • Deliver post-migration support via remote tools (e.g., LogMeIn) to troubleshoot local hardware, operating system, and data connectivity issues.
• Operations & Project Coordination:
  • Manage hardware procurement workflows, placing equipment orders and tracking field deliveries.
  • Maintain active site punch lists, checklists, serial logs, and configuration photos to secure stakeholder sign-off before leaving an active site.
  • Own the site issue log, documenting customer incidents to pass along to the core project team so master documentation remains updated.
  • Liaise with telecom and vendor teams to confirm ISP circuit details and determine upgrade plans for unsupported, legacy software platforms.

• Microsoft Ecosystem Administration: 5+ years of experience installing, configuring, and supporting Microsoft environments, including Windows 10, Windows Server 2012/2016, Active Directory, Azure AD, Intune, and M365/O365 applications (Email, SharePoint, OneDrive, Teams).
• Core Networking & Protocols: Solid foundational knowledge of TCP/IP, SD-WAN, VLANs, basic web traffic filtering, and voice network fundamentals.
• Systems & Application Management: Practical experience with application performance tuning and a strong understanding of cloud computing principles (Microsoft Azure or AWS) and virtualization platforms (VMware).
• Monitoring Platforms: General understanding of enterprise infrastructure monitoring tools such as PRTG, SolarWinds, or Nagios.
• Soft Skills & Communication: Exceptional customer service focus with a professional attitude. Must be comfortable speaking directly with end-users, management teams, and third-party vendors to translate technical details into everyday terms.
• Productivity Software: Highly proficient with Microsoft Office (Outlook, Excel, Word). Experience with MS Project, Visio, and PowerPoint is considered a plus.

• Experience Baseline: 5+ years of experience in a Tier 2 network/computer engineering or technical support capacity.
• Alternative Pathway: Solid, verified field experience without a degree or a degree in a non-technical field is entirely acceptable. Six years of progressive experience in systems administration, technical support, training, or consulting within a Microsoft, Cisco, Azure, or Fortinet infrastructure environment is preferred.
• Credentials: A valid, active Driver's License and an international Passport are mandatory.

• Possession of one or more entry-to-mid level technical certifications is highly valued: CompTIA A+, Network+, Security+, Microsoft, VMware, Cisco CCNA, Fortinet, or equivalent credentials.

• Required to sit at a computer workstation for extended durations.
• Must possess the physical stamina to maintain a heavy 65% domestic and international flight schedule.
• Must be able to regularly lift, carry, position, and install physical server and network infrastructure hardware weighing up to 50 lbs.