Role overview

Qualifications

Excellent communication skills in English and German
Technical or logistics background
Mechanical skills
Customer satisfaction mindset

Responsibilities

Coordinate support between our client and Nomagic team
Assist customers with issue resolution in a timely manner
Create documentation and train local teams on how to handle robot operations and maintenance
Conduct preventive and reactive maintenance of the hardware of our solution

Key facts

Remote from: Poland
Full time
Customer Support
English, German

Hard skills

Robotics Internal Documentation Maintenance Testing

Other skills

Mechanical Aptitude
Problem Solving
Communication
Teamwork
Adaptability
Time Management

About the company

Nomagic

With the widespread adoption of e-commerce & multichannel sales, customers are expecting faster and high quality deliveries as well as painless processing of returns. This puts pressure on the logistics of goods, in particular in warehouses where order fulfillment requires number of repetitive pick-and-place tasks to be carried out several thousand times a day at different steps in the process, with strong peaks during high sales periods. Thanks to world-leading AI and robot control software, Nomagic provides smart pick-and-place robotic systems that adapt to multiple environments and can receive, store, sort and pack products, operating from 1 shift, 5 days a week to 24/7 depending on needs. Nomagic's first robot is now setup on a packing line at Cdiscount.

Company details

Company typeStartup

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Do you get excited when you work closely with innovative technology such as Al and robots?
Would you like to learn about logistics operations?
Are you ready to discover the new exciting world of smart robots?
If your answers are mostly yes, then you should keep reading.
At Nomagic, we're on a mission to automate human repetitive manual tasks with intelligent robotics. We're now looking for a Customer Service Coordinator, who will coordinate operations at our customers' site in Europe and represent our team onsite.

Offer essentials:

Long-term contract - working with customers across several locations in Europe

Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)

Work with robots every day

Relocation package

English speaking environment

Truly flexible working hours

Some of the problems you may try to solve with us:

Coordinate support between our client and Nomagic team

Assist customers with issue resolution in a timely manner

Create documentation and train local teams on how to handle robot operations and maintenance

Deploy improvements to Nomagic software and hardware following instructions from our engineering team

Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc

Suggest improvements on processes, maintenance, and operations according to new learnings and errors

Represent remote team in meetings and other communication

What skills we’d like you to have:

Excellent communication skills in English and German

Technical or logistics background

Mechanical skills - do you know how to calibrate a camera? That's great!

Customer satisfaction mindset

Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions

Ability to handle simple hardware and software tasks

Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes