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Head of Performance Management

Role overview

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • Experience in People Operations, People Analytics, Organizational Effectiveness, HR Strategy, Business Operations, Management Consulting or a related field.
  • Strong analytical skills with the ability to interpret data and translate insights into action.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.

Responsibilities

  • Own and continuously improve the company's performance management framework.
  • Lead company-wide OKR planning, tracking and quarterly review cycles.
  • Analyze people, performance and operational data to identify trends, measure outcomes and recommend improvements.
  • Drive initiatives that strengthen accountability, ownership and a high-performance culture.

Key facts

Other skills

  • Planning
  • Operations
  • Analytical Skills
  • Problem Solving
  • Communication
  • Detail Oriented

About the company

Bjak logo

Bjak

Insurance

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team's core strengths are in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services, that were previously inaccessible or difficult to understand. If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Company details

Company typeScaleup
IndustryInsurance
Company size51 - 200

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Job description

About A1

There are over 5 billion users using basic applications today such email, notes, tasks that are not AI-native. Our mission is to build a proactive smart assistant for everyday users to bring intelligence to conversations, errands, organising and workflows, with minimal prompting.

Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior. Our objective is to help users complete tasks daily enjoyable with over ~90%* reduced time.

 

About the Role

You will own the systems, processes and frameworks that drive performance across the company. You will lead company-wide OKR planning and review cycles, design scalable performance management processes, analyze organizational data, and ensure our culture and values are consistently reflected in how we hire, evaluate and develop people.

You will work closely with leadership across the business to improve execution, increase accountability and help teams perform at their highest level.

What You Will Be Doing

  • Own and continuously improve the company's performance management framework.

  • Lead company-wide OKR planning, tracking and quarterly review cycles.

  • Design and implement scalable people processes that improve organizational effectiveness.

  • Analyze people, performance and operational data to identify trends, measure outcomes and recommend improvements.

  • Build dashboards and reports that provide meaningful insights into organizational performance.

  • Define business requirements for HR systems, reporting tools and workflow automation.

  • Partner with leaders across the company to improve team performance and execution.

  • Develop frameworks for performance reviews, calibration, promotions and career development.

  • Drive initiatives that strengthen accountability, ownership and a high-performance culture.

  • Ensure company values are embedded throughout employee programs, performance evaluations and day-to-day operations.

  • Continuously identify opportunities to simplify processes, eliminate inefficiencies and improve the employee experience.

  • Support strategic people initiatives and organizational projects as the company grows.

What You Will Need

  • Bachelor's degree or equivalent practical experience.

  • Experience in People Operations, People Analytics, Organizational Effectiveness, HR Strategy, Business Operations, Management Consulting or a related field.

  • Strong analytical skills with the ability to interpret data and translate insights into action.

  • Experience designing or improving performance management frameworks, OKRs or organizational processes.

  • Excellent problem-solving and structured thinking skills.

  • Ability to write clear business requirements and improve operational workflows.

  • Strong project management skills with the ability to manage multiple initiatives simultaneously.

  • Excellent communication and stakeholder management skills.

  • Comfortable working in a fast-paced, high-growth environment with evolving priorities.

  • High ownership, attention to detail and a bias toward execution.

 

How We Work

The best products in the world are built by small, highly capable teams.

We operate with high talent density, high ownership and high standards. We value people who can think independently, move quickly and solve problems without waiting for instructions.

This is a hands-on environment. Everyone is expected to contribute directly to the company's success.

 

Interview Process

If there appears to be a fit, we will schedule up to 3 interviews.

Applications are reviewed by members of our leadership and hiring teams. Interviews may be conducted virtually or onsite.

We value speed, transparency and decisiveness throughout the process.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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