Role overview

Qualifications

Fluency in English and Polish (written and spoken)
Natural talent for writing and explaining complex technological topics
High level of independence and proactivity
Analytical mindset with a user-centered approach

Responsibilities

Shape the evolution of internal panels and tools
Analyze current tools and systems for improvement
Translate internal business needs into specifications
Prepare and distribute internal updates and announcements

Key facts

Remote from: Poland
Full time
Technical Support Specialist
English, Polish

Hard skills

Internal Documentation Systems Analysis Operational Support And Analysis AdWorks

Other skills

Analytical Skills
Problem Solving
Communication
Proactivity
Writing

About the company

RTB-House

Madtech: Marketing + Advertising + Technology

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Founded in 2012, the RTB House team comprises 1500+ specialists in over 30 locations around the globe. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions. After successfully deploying Deep Learning into 100 percent of its algorithms in 2018, RTB House has continued its research in the field of AI. The AI Marketing Lab and Creative Lab were set up as new divisions of the company focused on inventing and advancing MarTech products. The company’s AI-based product offering includes retargeting solutions and branding campaigns with ultra-effective Video Ads. To get the latest MarTech industry insight, including updates on the cookieless future, ideas for winning ad campaigns, and the great leaps in AI technology, sign up to get a bi-weekly dispatch from the world of online advertising: https://www.rtbhouse.com/newsletter

Company details

Company typeScaleup

IndustryMadtech: Marketing + Advertising + Technology

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Location: Poland

We Are:

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

The HQ Technical Support Team is crucial in driving our company’s success, working collaboratively to deliver seamless internal tool evolution, comprehensive documentation, and global product training for our teams worldwide.

You Will:

Shape the evolution of internal panels and tools used daily by our global business units;
Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement;
Translate internal business needs into clear specifications and coordinate their implementation with technical development teams;
Prepare and distribute clear internal updates and announcements regarding newly deployed functionalities of our systems;
Revise, maintain, and update internal technical documentation, system wiki articles, and training materials;
Handle the complete organization and deployment of training cycles for internal newcomers and global technical teams;
Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective.

Desired Experience:

Fluency in English and Polish (written and spoken) to communicate effectively with local tech teams and global stakeholders;
A natural talent for writing with an exceptional ability to explain complex technological topics and system behaviors clearly;
High level of independence, proactivity, and the capability to drive tasks forward without micromanagement;
An analytical mindset with the ability to step into the user's shoes while keeping the strategic goals of the headquarters in mind.

We Offer:

Flexible, 100% remote collaboration model;
2 month introductory onboarding framework to fully master the operational daily routines of our internal users;
An innovative environment that actively supports experimentation and the use of cutting-edge AI technologies.

Apply now!

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