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L1 Support Specialist - Middle

FinteqHub

Role overview

Qualifications

  • Russian Proficiency – Upper Intermediate or higher
  • English Proficiency – Upper Intermediate or higher
  • Previous experience in support/technical role or relevant education/courses
  • Basic understanding of API/HTTP/JSON

Responsibilities

  • Being the primary point of contact for our B2B clients regarding technical issues
  • Analyzing root cause of the issue and escalating it to the relevant department
  • Creating and fixing payment configurations for clients
  • Providing help with using our products

Key facts

Hard skills

Other skills

  • Open Mindset
  • Time Management
  • Problem Solving

About the company

FinteqHub logo

FinteqHub

Financial Services

FinteqHub is a fresh player on the market of payment solutions. It started its journey in 2019 and put together a team of 100+ top-notch professionals with solid legal, financial, and technical expertise. We are headquartered in Lithuania, with a representative office in Malta and an R&D centre in Poland and Georgia. Here at FinteqHub we are rethinking the concept of payment gateway solutions and creating an innovative approach to payment systems integration. We make the management of payments processing transparent, stable, and flexible. The perfect balance of the latest technologies, accumulated experience, and an expert reputation in the high-risk industry allows our team to develop a field-tested product. The application allows businesses to create and manage requests for financial transactions, set up processing rules, and provide analytical summaries of financial flows.

Company details

Company typeSME
IndustryFinancial Services
Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Overview:

FinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally.

About Product:

Payment Gateway:

The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.

Purpose of the role:

You will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams.

Key responsibilities:

  • Being the primary point of contact for our B2B clients regarding technical issues

  • Analyzing root cause of the issue and escalating it to the relevant department

  • Creating and fixing payment configurations for clients

  • Providing help with using our products

  • Observing dashboards and reacting to technical alerts of the system

Required Experience:

  • Russian Proficiency – Upper Intermediate or higher

  • English Proficiency – Upper Intermediate or higher

  • Previous experience in support/technical role or relevant education/courses

  • Basic understanding of API/HTTP/JSON

  • Familiarity with AI tools (Gemini/GPT/Claude)

  • Proactive mindset with a commitment to delivering results

Nice to have:

  • Hands-on experience with Payment Systems Providers (cascading, 3DS, etc)

Our Benefits:

  • Full-time remote work opportunities and flexible working hours

  • Private insurance

  • Additional 1 Day Off per calendar year

  • Sports program compensation

  • Comprehensive Mental Health Programme

  • Free online English lessons with a native speaker

  • Generous referral program

  • Training, internal workshops, and participation in international professional conferences and corporate events.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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