Business Account Manager - Middle

Overview:

FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
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Purpose of the role:

The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.

Key responsibilities:

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;

• Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;

• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;

• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;

• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;

• Collaborate with internal teams to resolve client needs and improve the overall service;

• Track trends and changes in the payment industry and use this knowledge to advise clients;

• Maintain client documentation and reporting, and track account status and action items.

Required Experience:

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;

• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;

• Strong communication and presentation skills; ability to work with multiple stakeholders;

• Analytical mindset and experience working with payment statistics and performance metrics;

• Ability to manage multiple clients in a fast-paced environment;

• Proactive, results-driven, with a high standard of customer service;

• English language: C1-C2.

Nice to have:

• Experience with international clients and cross-border payments;

• Experience with CRM systems and analytics tools;

• Additional foreign languages.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.