Patient Access Associate

A Career with Purpose

Bionical Emas is a global Early Access Programs (EAP) and Clinical Trial Supply (CTS) group bringing life-changing medicines to patients around the world. Their range of services and capabilities benefit many of the world’s leading pharma and biotech companies.

At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.  

About the Role

We are looking for a patient access associate to work closely with the Patient Access Team Manager to manage, on behalf of the pharma client, all Health Care Professional’s enquiries to access Compassionate Use Medicines.

The Patient Access Associate is responsible for supporting Health Care Professional’s and other relevant site members requesting access to treatments in Bionical Emas run EAPs, from the point of enquiry to delivery with accuracy, compliance, and timely fulfilment.

What will your job look like?

• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner

• Deliver against Patient Access specific KPIs

• Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s

• Ensure all ordering physicians and delivery sites are verified prior to placing a request

• Manage challenging communication in a calm and solution focused manner

• Analyse customers’ requests to understand common issues and needs

• Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team

• Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment

• Promote patient centricity throughout all programs

What will you need to succeed?

• Previous customer service experience in a comparable role

• Competent with the use of remote desktop applications and help desk software (eg. Zendesk, Fresh Desk)

• Computer skills including proficiency in use of Microsoft Word, Excel, PowerPoint, Project and Visio

• Effective relationship building

• Excellent written and verbal communication skills

• Vital emotional intelligence and empathy

• Excellent problem-solving skills

• Passion for helping real customers solve real problems

• Ability to work effectively remotely with an international team

• Highly organized and self-managed, have an excellent work ethic and attention to detail

• A problem solver that is also able to anticipate issues and propose solutions

• Desire to learn and maintain awareness of industry trends in the Early Access space

• Sets the highest personal standards

• Other languages desirable

What will you get in return?

We want you to do your best work! We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

• 25 days of vacation

• Vacation days purchasing scheme

• 1 extra vacation day per each 3 years of service

• Discretionary Annual Bonus

• Sabbatical of 3 to 6 months (after 2 years of service)

• Free food and beverages at all offices

• Life Insurance

• Health Insurance and Employee Assistance Programme

• Employee Support Networks – help us continue to build on our inclusive culture

• Flexible and hybrid work

Does this sound like you?

It is time to apply, and we can’t wait to hear from you! 

Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply!

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

We Are Bionical Emas 

We are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Bionical Emas’ management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.  

Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance, please let us know by sending an email with your request to the recruitment team at HR@bionicalemas.com.

We Are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.   

Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Bionical Emas’ use of your personal information. By applying for the above position, you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: Privacy Policy - Bionical Emas applicable to your place of residence.

Powering the patient journey