Role overview

Qualifications

6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
Strong cross-functional influence and ability to drive outcomes without direct authority
Experience working with senior leadership and presenting executive-ready insights
Deep understanding of post-sales, renewals workflows, data, and systems

Responsibilities

Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability

Key facts

Remote from: United States
Full time
Senior (5-10 years)
Renewals Manager
191 - 263K yearly
English

Hard skills

Customer Success Management Data Mining Process Improvement Change Management Product Renewals KPI Management Cross-Functional Collaboration Capability Development Software As A Service (SaaS) Predictive Modeling Business Intelligence Tools Automation Studio Social Influences Presentation Training

Other skills

Analytical Thinking
Problem Solving
Adaptability

About the company

Kasten by Veeam | #1 Kubernetes Backup

Kasten is the leader in Kubernetes Backup and Disaster Recovery. Kasten helps enterprises overcome Day 2 data management challenges to confidently run applications on Kubernetes. Kasten K10, a data management platform purpose-built for Kubernetes, provides enterprise operations teams an easy-to-use, scalable, and secure system for backup/restore, disaster recovery, and application mobility with unparalleled operational simplicity. Kasten, an independent Kubernetes Business Unit within Veeam, has offices in the San Francisco Bay Area and Salt Lake City, Utah.

Company details

Company typeStartup

Company size11 - 50

Links

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Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
Reduce operational friction and increase time spent on high-value customer engagement
Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
Lead change management initiatives to ensure adoption of new processes, tools, and operating models
Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
Strong cross-functional influence and ability to drive outcomes without direct authority
Experience working with senior leadership and presenting executive-ready insights
Deep understanding of post-sales, renewals workflows, data, and systems
Strong analytical mindset with the ability to translate insights into action
Proven ability to drive complex initiatives from ideation to execution
Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

Experience in SaaS, subscription renewals, or customer lifecycle operations
Familiarity with BI tools, automation platforms, and customer success / renewals tooling
Exposure to AI-driven analytics, predictive modeling, or automation
Experience supporting global, multi-regional teams

SUCCESS IN THIS ROLE

Improved Customer Success Manager experience and productivity
Reduced operational friction and increased customer-facing time
Increased predictability, early churn risk identification, and stronger forecast confidence
Strong cross-functional alignment and reduced escalations
High adoption of new processes, tools, and AI-driven capabilities
Measurable improvements in customer success execution quality, consistency, and outcomes

What you'll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$141,700—$263,000 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$129,800—$241,100 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$118,100—$219,200 USD

Zone 4: All other US locations

$102,700—$190,600 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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