Renewals Manager

About the Role

As a Renewals Manager at Corelight, you will help protect and grow one of our most valuable assets: our existing customer relationships. You will own the renewal lifecycle for a portfolio of customers, partnering closely with Sales, Customer Success, Technical Account Managers, Finance, and Support to deliver a seamless renewal experience while identifying opportunities to expand customer value.

Success in this role requires strong commercial judgment, exceptional customer relationship skills, and the ability to proactively identify renewal risks before they become churn events. You will play a key role in driving recurring revenue, improving customer retention, and helping customers realize the full value of their Corelight investment.

What You'll Do

• Own the end-to-end renewal process for an assigned portfolio of customers, driving timely and successful contract renewals.
• Build trusted relationships with customers and serve as a strategic partner throughout the renewal lifecycle.
• Achieve and maintain renewal rates of 90% or higher while supporting company retention and revenue goals.
• Identify renewal risk early and develop mitigation plans in partnership with Account Executives, Technical Account Managers, and Customer Success.
• Partner with Sales to identify and qualify expansion opportunities, including upsell and cross-sell opportunities.
• Forecast renewals accurately and maintain opportunity data within Salesforce.
• Collaborate with Finance, Legal, and Operations to ensure timely and accurate contract execution.
• Work closely with Product and Marketing teams to share customer feedback, identify adoption trends, and support customer education initiatives.
• Continuously improve renewal processes, reporting, and customer engagement strategies.
• Meet or exceed established renewal, forecast accuracy, and operational performance metrics.

What You'll Bring

• 3+ years of experience in renewals, account management, customer success, sales, or another customer-facing commercial role.
• Experience managing customer relationships and negotiating commercial agreements.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and relevant professional experience.
• Experience in cybersecurity, enterprise software, SaaS, or another technology industry preferred.
• Strong written and verbal communication skills with the ability to engage stakeholders at multiple organizational levels.
• Demonstrated ability to identify business value and create compelling reasons for customers to renew and expand.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Experience using Salesforce or another enterprise CRM.
• Analytical mindset with the ability to identify trends, assess renewal risk, and make data-driven decisions.
• Collaborative, team-oriented approach with a strong sense of ownership and accountability.
• Results-driven with a consistent track record of meeting or exceeding performance goals.