Senior Customer Onboarding Specialist | APAC

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

As a Senior Customer Onboarding Specialist in APAC, you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to work across a variety of projects.

What will I do?

• Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform.
• Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals.
• Conduct regular strategic calls to drive product adoption and customer engagement.
• Ensure customers complete all required technical setups efficiently and on schedule.
• Train and educate customers on how to effectively utilise HubSpot’s tools.
• Begin strategising and launching growth-oriented campaigns with customers.
• Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience.
• Improve and scale the HubSpot software setup process.

Who are you?

• Experience in one or more of the following:
• Supporting software implementation projects
• Leading in-house software adoption initiatives
• Working in marketing, sales, customer success, or customer service roles
• Ability to manage simultaneous software implementations for multiple clients.
• Capable of delivering engaging product training sessions via phone and web conferencing.
• Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes.
• You are a consultative, customer-focused professional with strong skills in articulating value, running EBRs, and defining success plans that drive customer outcomes.
• Proficient in researching, troubleshooting, and solving complex software issues.
• Able to effectively project manage and create structured plans that ensure customer success post-onboarding.
• Adaptable to a fast-paced and evolving environment and comfortable working in a multicultural environment across APAC.
• Displays a strong growth mindset with a dedication to continuous learning and personal growth.
• An understanding of API concepts and system integration mechanisms preferred.

What are the benefits?

• Hybrid work environment - You can choose to work from Home, Office or Flex!
• Exceptional new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy
• Private health insurance allowance & annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.