Customer Service Representative, El Paso (8/17 Start)

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved! 

Thіѕ rоlе іѕ а wоrk-frоm-hоmе роѕіtіоn аnd you must reside within a 60-mile radius of El Paso, Texas.   

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. 

YOU ARE:  A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met.  While every call varies the goal of providing a world-class experience is the same.  

OUR DAY-TO-DAY: 

• Responsible for in-bound and out-bound calls

• Provide top tier support and service to our customers 

THE DETAILS:

• Start Date: Monday, August 17, 2026

• Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required

• Full Time Shifts Available: Weekdays, 11:30AM-8:00PM

• Saturdays AND/OR Sundays Required, 10:30AM-7:00PM

• Compensation: $14.25/HR

• After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/2b7543f7?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06

YOU’LL BRING: 

• Customer Service and prior collections experience with impeccable interpersonal skills

• Excellent verbal and written communication skills

• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously

• Phone experience in a customer service/call center environment

• High school diploma or GED equivalent, must also be 18 years or older 

• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

REQUIREMENTS FOR WORK FROM HOME: 

• You must be located within a 60-mile radius of El Paso, TX

• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) 

WE OFFER: 

• Competitive Compensation

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

• Company Matched 401k

• Paid Time Off + Paid Holidays + Paid Volunteer Time

• Diversity Alliance Resource Groups

• Employee Stock Purchase Program

• Tuition Reimbursement

• Charitable Gift Matching

• Job Required Equipment & Services Will Be Provided