IT Support Specialist

What You'll Do:

• Provide first-level support to all CTI employees for computer system hardware, software, and telecommunications 

• Procure and install all new electronic devices such as PCs; set up as required 

• Meet with all new employees and review set up and procedures for computer and telecommunication devices 

• Provide billable IT support to client projects  

• Assist with implementing and supporting third party applications 

• Maintain CTI internal systems such as phones, copy machines, and other equipment 

• Proactively identify areas where technology can improve business processes and productivity 

• Train employees as needed on IT products and enhancements revolving around  

• Assist with testing and validation  

• Maintain necessary documentation as required by CTI Standard Operating Procedures (SOPs) 

• Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget 

• Meet all project deadlines on time and on budget 

• Participate in an on call rotation schedule to provide support to CTI employees for critical IT needs outside of regular business hours 

What You'll Bring:  

• Bachelor degree or equivalent in Computer Science or Information Technology 
• 1 to 3 years of experience working with Desktops, Laptops, First-Level Support issues, in a complex IT environment  

About CTI  

CTI Clinical Trial and Consulting Services is a global, privately held, full-service clinical contract research organization (CRO) focused on the advancement of treatments for chronically and critically ill patient populations. We assist clinical research throughout the lifecycle of development, from drug concept to commercialization. CTI is headquartered in the Greater Cincinnati, OH region with global operations in collaboration with pharmaceutical, biotechnology, and medical device firms. For more information, visit www.ctifacts.com

Why CTI?  

Advance Your Career – We support career progression through a structured mentoring program and leadership courses that provide the support needed to grow. We also value ongoing education and training through tuition reimbursement and a dedicated training department.
Join an Award-Winning and Valued Team – We have an award-winning unparalleled culture that can be felt by our employees across 60 countries. We support a work-life balance and the importance of time with family by offering generous health benefits and vacation packages, hybrid work from home opportunities, and paid parental leave. We also encourage care for the world around us through our unique CTI Cares program.
Make a Lasting Impact – We focus on moving medicine forward by working on treatments for chronically and critically-ill patients, who depend on us to bring life-changing therapies to market. 

Important Note
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.

Please Note  

We will never communicate with you via Microsoft Teams or text message
We will never ask for your bank account information at any point during the recruitment process