Role overview

Qualifications

Experience in a customer service or support role
Excellent written and spoken English
Familiarity with help desk or CRM tools
A calm, patient approach to problem solving

Responsibilities

Respond to customer queries by email, live chat and phone in a warm, clear way
Troubleshoot problems and follow them through to a proper resolution
Keep accurate notes and update records in the CRM
Flag recurring issues and share ideas to improve the customer experience

Key facts

Remote from: Africa
Full time
Customer Support
English

Hard skills

Help Desk Support Microsoft Dynamics CRM

Other skills

Customer Service
Communication
Problem Solving
Teamwork

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Remote Recruitment is hiring a Customer Support Specialist to join a growing UK employer, working fully remotely from South Africa. This is a 100% remote role supporting UK-based customers, so you'll be part of a friendly team that genuinely cares about doing right by the people it serves.

Role overview

You'll be the first point of contact for customers who need help, handling questions across email, live chat and phone. Your job is to make every interaction feel easy and to leave customers glad they got in touch.

Key responsibilities

Respond to customer queries by email, live chat and phone in a warm, clear way
Troubleshoot problems and follow them through to a proper resolution
Keep accurate notes and update records in the CRM
Flag recurring issues and share ideas to improve the customer experience
Work closely with other teams to get customers the answers they need

What you'll need

Experience in a customer service or support role
Excellent written and spoken English
Familiarity with help desk or CRM tools
A calm, patient approach to problem solving
A reliable internet connection and a quiet space to work

What's on offer

Salary of R16,000 to R22,000 per month, depending on experience. Working hours are 09:00 to 17:00 UK time (11:00 to 19:00 SAST), Monday to Friday. You'll get real training, a supportive team, and the stability of working with an established UK employer from the comfort of home.