Role overview

Qualifications

Advanced English (B2+/C1) required
Detail-oriented with minimal error execution
Tech-savvy with experience in Slack and G-Suite
Previous experience in logistics, dispatch, or back-office coordination is a plus

Responsibilities

Support operational readiness for drivers
Act as a liaison between Field Operations and Drivers
Communicate with drivers to confirm schedules and expectations
Monitor driver activity and mark order milestones accurately

Key facts

Remote from: Colombia
Full time
Operations Specialist
English

Hard skills

Operational Resilience Language Arts Slack (Software) Zendesk

Other skills

Quality Control
Problem Solving
Reliability
Proactivity
Self-Motivation

About the company

SuperStaff

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. WHAT MAKES US DIFFERENT SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.

Company details

Company typeSME

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

About the Role

We are seeking a highly detail-oriented Regional Operations Specialist to support the logistics backbone of one of our largest clients. Think of this role as the "Air Traffic Controller" for our drivers—you ensure they have the right information, the right paperwork, and the support they need to succeed.

Location: This position requires the first 2 months to be fully on-site during weekdays and work from home on weekends at our Medellín office for training and integration. Afterward, you will transition to a fully work-from-home setup.

What You Will Do

Your main goal is operational readiness. You will work in the "back office" to support drivers, ensuring seamless execution of assignments.

Operational Liaison: Act as the bridge between Field Operations, Drivers, and Account Management.
Driver Coordination: Communicate via text/SMS with drivers to confirm schedules and expectations (Internal communication only; no direct end-customer interaction).
Quality Control: Review dispatch paperwork to ensure accuracy, completeness, and alignment with client standards.
Milestone Tracking: Monitor driver activity in real-time, accurately marking order milestones in the system to maintain full visibility.
Problem Solving: Collaborate with Customer Service to proactively resolve driver-related issues before they escalate.
Preparation: Anticipate gaps by reviewing orders in advance to ensure drivers have all necessary documents and instructions.

The Schedule (CST Time Zone)

Monday to Friday: 12:00 PM to 9:00 PM CST
Weekends off

Requirements

Language: Advanced English (B2+/C1) is required (Strong written skills are a must for professional SMS/text updates).
Detail-Obsessed: You have a track record of executing tasks with minimal errors.
Tech Savvy: You can learn new software quickly. Experience with Slack and G-Suite is required.
Process-Driven: You enjoy following established workflows and organizing documentation.
Industry Experience: Previous experience in logistics, dispatch, or back-office coordination is a major plus.
Soft Skills: You are dependable, proactive, and self-motivated enough to thrive in a remote/hybrid environment.

Preferred Tools (Training provided):

Zendesk (Ticketing)
DialPad (Internal Phone System)

Benefits

Competitive Salary: $4.200.000 COP
Job Security: Indefinite Term Contract (Término Indefinido).
Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.).