Role overview

Qualifications

Bachelor's degree
Two years of experience working in a customer-facing/client management role
Experience in event planning and scheduling preferred
High level of computer skills including MS Office Suite, Salesforce and advanced Excel experience

Responsibilities

Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms
Orchestrate virtual and in-person hiring events, including scheduling and communication
Provide live technical support to all stakeholders during hiring events
Manage post-event reporting and maintain accurate hiring records in CIEE’s database

Key facts

Remote from: United States
Full time
Event Manager
English

Hard skills

Event Scheduling Salesforce Online Communication Organizational Structure

Other skills

Customer Service
Microsoft Office
Microsoft Excel
Social Skills
Non-Verbal Communication
Critical Thinking
Problem Solving
Detail Oriented
Multitasking

About the company

CIEE Council on International Educational Exchange

Education

A nonprofit, non-governmental organization, CIEE is the country’s oldest and largest nonprofit study abroad and intercultural exchange organization. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE operates 67 study centers in 45 countries that support more than 286 study abroad programs for 10,000-plus students from 340 U.S. colleges and universities annually. In 2015, CIEE launched its innovative Open Campus model – an affordable, flexible academic programming option that allows students to design their ideal international experience in multiple locations during one semester – at CIEE Global Institutes in Berlin, London, Paris, and Rome. As the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE also helps nearly 35,000 international students participate in U.S.-based exchange programs each year. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.

Company details

Company typeSME

IndustryEducation

Company size501 - 1000

Links

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Job description

Position: Manager, Hiring Events Team
Reports to: Seasonal Exchange Programs
Department: Director, Hiring Events Team
Location: Remote, within Atlantic, Eastern, and Central US Time Zones

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:  

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
You will receive a competitive total rewards package.CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Manager, Hiring Events Team, facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. In this role, the Manager will oversee many aspects of virtual hiring. This includes reviewing host employer needs for seasonal staff, advertising to prospective participants through CIEE’s network of International Representatives overseas, and scheduling and overseeing event execution. The Manager will ensure the completion of interview documents prior to virtual events, manage post-event follow-up as necessary, and maintain accurate hiring records in CIEE’s database.

What you’ll do:

Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms.
Orchestrate virtual and in-person hiring events:create calendar invitations, send reminders to event participants, and communicate adjustments efficiently.
Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed.
Provide live technical support to all stakeholders during hiring events.
Proactively monitor event enrollment and ensure completion of pre-interview requirements.
Provide professional and consistent customer service to all stakeholders.
Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including generation and disbursal of reports to external stakeholders.
Seek continuous improvement to virtual and in-person hiring event processes and update training and event materials annually.
Train colleagues on web-based hiring services and new processes as needed.
Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services.
Manage teams that coordinate the hiring events– meet with team members weekly to ensure hiring goals are met and standards are met.

Work with international representatives to ensure enrollments and placements are occurring.
Analyze data to determine agent hiring service allocation.
Regularly work with team to review job inventory to ensure appropriate strategic decisions are made.
Work with Employer Sales Managers keeping them up to date on job inventory, country goals and event timing.
Keep teams up to date on results of hiring events goals v. actuals. Track hiring service popularity to ensure appropriate staffing.
Report on the performance of hiring services and hires by service.
Other duties as assigned.

What you’ll bring:

Bachelor's degree.
Two years of experience working in a customer-facing/client management role.
Experience in event planning and scheduling preferred; knowledge of virtual event management a plus.
High level of computer skills including MS Office Suite, Salesforce and advanced Excel experience (e.g., development of macros) preferred.
Excellent interpersonal and communication skills, both written and verbal.
Very high-level customer service, critical thinking, and problem-solving skills.
Self-starter with ability to take initiative and drive projects independently.
Experience delivering results in a fast-paced team environment.
Strong organizational skills with high level of attention to detail.
Demonstrated ability to work with people, both in gathering information and communicating project direction and status.
Strong ability to multi-task while overseeing daily projects and events.
Some early morning and evening work required to accommodate host schedules.
Some travel may be requested to attend overseas hiring events as well as domestic travel.
Readiness to grow and develop yourself, our stakeholders, and our program.
Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.