Role overview

Qualifications

Bachelor's degree or international equivalent
A minimum of two years of customer service or sales experience
Excellent verbal and written communication
Strong organisational skills and attention to detail

Responsibilities

Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians
Follow a structured sales outreach process to proactively engage interested leads and applicants
Provide professional and timely customer service to students and parents throughout the application process
Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals

Key facts

Remote from: Connecticut (USA), New York (USA)
Full time
English

Hard skills

Sales Prospecting Sales Development Language Education Diverse Learners

Other skills

Customer Service
Relationship Building
Organizational Skills
Communication
Public Speaking
Detail Oriented
Physical Flexibility
Problem Solving

About the company

CIEE Council on International Educational Exchange

Education

A nonprofit, non-governmental organization, CIEE is the country’s oldest and largest nonprofit study abroad and intercultural exchange organization. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE operates 67 study centers in 45 countries that support more than 286 study abroad programs for 10,000-plus students from 340 U.S. colleges and universities annually. In 2015, CIEE launched its innovative Open Campus model – an affordable, flexible academic programming option that allows students to design their ideal international experience in multiple locations during one semester – at CIEE Global Institutes in Berlin, London, Paris, and Rome. As the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE also helps nearly 35,000 international students participate in U.S.-based exchange programs each year. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.

Company details

Company typeSME

IndustryEducation

Company size501 - 1000

Links

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Job description

Position: Student Enrollment Coordinator, High School Study Abroad
Reports to: Sales Manager
Department: Global Navigator Programs, High School Outbound Department
Location: Remote- NYC Boroughs, Westchester, Connecticut, and Long Island.
Compensation: $44,000 - $60,000 (on-target earnings, inclusive of eligible incentive pay).

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals. You’ll showcase the incredible value of all CIEE Global Navigator programs, including High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad.

What you’ll do:

Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours.
Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel.
Review applications, accept applicants, and convert them to paid participants.
Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
Maintain accurate records of communication with customers in Salesforce (CRM system).
Provide on-program participant support for all programs throughout the year.
Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
Flexibility to work some evening hours to reach students and guardians when they’re available.
Responsible for providing emergency support during 1-2 travel weekends per year.
Opportunity to earn international travel up to once per year to chaperone student group flights.
Other duties as assigned.

What you’ll bring:

Bachelor's degree or international equivalent.
A minimum of two years of customer service or sales experience.
The ability to navigate challenging conversations.
International travel or study abroad experience is a plus.
Experience working with diverse high school students is a plus.
Additional language skills beyond English are a plus.
Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
Strong organisational skills and attention to detail.

Location Requirements

The position is open to candidates located in the NYC Boroughs, Westchester, Connecticut, and Long Island.

Compensation

$44,000 - $60,000 (on target earnings, inclusive of eligible incentive pay).

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.