Role overview

Qualifications

Bachelor’s degree
Minimum of three years of solution sales, account management, or partnership development experience
Experience working with faculty or within higher education preferred
Ability to travel 10% of the time

Responsibilities

Manage an active pipeline of custom program opportunities to meet annual sales goals
Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships
Build relationships with partners by understanding their needs and objectives and delivering strong customer service
Manage the pre-departure planning and preparation process with partners and CIEE staff

Key facts

Remote from: Maine (USA), Massachusetts (USA)
Full time
Program Manager
English

Hard skills

Budget Management Proposal Writing Contract Management

Other skills

Program Management
Sales
Customer Service
Delegation Skills
Collaboration
Relationship Management
Time Management
Organizational Skills
Detail Oriented
Problem Solving
Microsoft Excel
Communication
Presentations
Self-Motivation
Accountability
Adaptability

About the company

CIEE Council on International Educational Exchange

Non-profit Organizations

A nonprofit, non-governmental organization, CIEE is the country’s oldest and largest nonprofit study abroad and intercultural exchange organization. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE operates 67 study centers in 45 countries that support more than 286 study abroad programs for 10,000-plus students from 340 U.S. colleges and universities annually. In 2015, CIEE launched its innovative Open Campus model – an affordable, flexible academic programming option that allows students to design their ideal international experience in multiple locations during one semester – at CIEE Global Institutes in Berlin, London, Paris, and Rome. As the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE also helps nearly 35,000 international students participate in U.S.-based exchange programs each year. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.

Company details

Company typeSME

IndustryNon-profit Organizations

Company size501 - 1000

Links

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Job description

Position: Program Manager, Custom Programs

Reports to: Associate Director, Custom Programs

Department: Custom Programs

Location: Portland, Maine; Boston, US Remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Program Manager will join a passionate, innovative, and growing Custom Programs team to develop and manage customized study abroad programs with CIEE partners, comprising a diverse set of U.S. and international colleges and universities. As the primary point of contact for CIEE partners within a region of the U.S., this role is responsible for all aspects of the consultative and program planning process for a variety of program models, including faculty-led, internship, modified, and custom semester programs.

What you’ll do:

Manage an active pipeline of custom program opportunities to meet annual sales goals.
Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
Manage the pre-departure planning and preparation process with partners and CIEE staff.
Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
Assist with special projects and other tasks as necessary to ensure the smooth operation of Custom Programs.

What you’ll bring:

Bachelor’s degree.
Minimum of three years of solution sales, account management, or partnership development experience.
Experience working with faculty or within higher education preferred.
Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
Ability to prioritize, multitask, and perform effectively in ambiguous environments.
Strong communication, presentation, and relationship management skills.
Ability to remain calm in a fast-paced work environment with tight deadlines.
Exceptional attention to detail, organizational, and time management skills.
Ability to learn new processes quickly and take initiative.
Experience with Excel preferred.
Experience with Salesforce preferred.
Ability to travel 10% of the time.
Study abroad experience preferred.

Location Requirements

The position is open to candidates located in Portland, Maine; Boston.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.