Role: Operations Manager
Location: Remote (United States)
Employment Type: Full-time
About Rhymetec
Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. We provide services including vCISO, SOC 2, ISO 27001, HIPAA, CMMC, penetration testing, AI-powered security assessments, and managed cybersecurity solutions. As we continue to scale, we are seeking an Operations Manager who thrives in a fast-paced environment and is passionate about building efficient processes, driving accountability, and helping teams operate at their highest level.
Position Overview
The Operations Manager will serve as a key leader responsible for ensuring the smooth day-to-day operation of Rhymetec. This individual will work cross-functionally with Service Delivery, Sales, Marketing, Finance, HR, and Executive Leadership to improve operational efficiency, optimize workflows, and support the company’s continued growth. The ideal candidate is highly organized, data-driven, proactive, and capable of balancing strategic initiatives with operational execution.
Key Responsibilities
Operational Excellence
- Develop, implement, and continuously improve operational processes across the organization.
- Identify bottlenecks, inefficiencies, and areas for automation.
- Drive standardization and documentation of internal workflows and procedures.
- Set and monitor organizational performance metrics and recommend improvements.
Project & Process Management
- Execute company-wide operational initiatives and strategic projects.
- Ensure projects remain on schedule, within scope, and aligned with business objectives.
- Coordinate resources across departments to meet deadlines and service commitments.
- Maintain accountability through project tracking systems and status reporting.
Cross-Functional Leadership
- Partner with department leaders to improve collaboration and operational effectiveness.
- Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.
- Support leadership in implementing organizational priorities and company initiatives.
- Assist with scaling operations to support continued growth.
Performance & Reporting
- Develop and maintain KPI dashboards for executive leadership.
- Analyze operational data to identify trends and opportunities for improvement.
- Prepare executive reports and recommendations based on business performance.
- Track service delivery metrics, utilization, profitability, and operational health indicators.
Resource Management
- Assist with workforce planning and capacity management.
- Support hiring and onboarding initiatives in partnership with HR.
- Monitor team utilization and operational efficiency.
- Ensure operational resources are aligned with company goals and growth forecasts.
Technology & Automation
- Evaluate and implement tools that improve operational efficiency.
- Work closely with Rhymetec’s AI initiatives to identify opportunities for automation.
- Support integration of operational systems and reporting platforms.
- Promote adoption of technology solutions that improve employee productivity and client outcomes.
Compliance & Quality Assurance
- Ensure operational processes align with internal policies and industry best practices.
- Support quality assurance initiatives across service delivery teams.
- Assist with internal audits, documentation reviews, and operational governance programs.
Qualifications
Required
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- 5+ years of operations, project management, or business management experience.
- Experience working within a professional services, consulting, technology, or cybersecurity organization.
- Strong analytical and problem-solving abilities.
- Exceptional organizational and project management skills.
- Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools.
- Excellent communication and leadership skills.
Preferred
- Experience in cybersecurity, compliance, managed services, or SaaS environments.
- Experience managing operational KPIs and executive reporting.
- Familiarity with project management methodologies and operational frameworks.
- Experience implementing automation and AI-driven business processes.
- PMP, Lean Six Sigma, or related operational certifications.
Key Success Metrics
The Operations Manager will be measured on:
- Operational efficiency improvements
- Project completion rates and timeline adherence
- Cross-departmental collaboration effectiveness
- SLA and service delivery performance
- Process automation initiatives implemented
- Employee productivity and utilization metrics
- Executive reporting accuracy and timeliness
- Overall organizational scalability and operational maturity
What Success Looks Like After 12 Months
- Established scalable operational processes across all major departments.
- Improved organizational efficiency through automation and workflow optimization.
- Implemented executive KPI dashboards providing real-time business visibility.
- Reduced operational friction points and improved interdepartmental collaboration.
- Successfully supported Rhymetec’s growth objectives while maintaining service quality.
- Became a trusted operational leader and strategic partner to the executive team.
Compensation & Benefits
- Employee Covered Medical Premiums (100%)
- Dental and Vision Benefits
- Company Paid Life Insurance
- PTO and Sick Time, 11 Paid Holidays
- Professional Development Opportunities
- 401K Retirement Company Match (3%)
- Summer Friday’s!
Rhymetec is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic, disability, age, or veteran status.
