Professional Services Operations Coordinator

At Bishop Fox, security isn't just a job—it's our passion. As leaders in continuous offensive security and penetration testing, we deliver world-class customer experiences. Trusted by over a quarter of the Fortune 100, half of the Fortune 10, and top global media companies, we help safeguard digital landscapes. Our Cosmos platform, honored as Best Emerging Technology by SC Media, exemplifies our commitment to innovation. 

Joining Bishop Fox means collaborating with a curious and dedicated team. You'll tackle complex challenges for some of the world's most recognized organizations, securing their networks against real-world threats. With nearly 20 years of industry contributions—including 16 open-source tools and 50 security advisories published in the past five years—we're committed to making the digital world safer. 

Given our exceptional growth, we are expanding and hiring a Professional Services Operations Coordinator to join us on this exciting journey.

Who You Are and What You’ll Do

We are seeking a highly organized and analytical Professional Services Operations Coordinator to support our Resource Management Office (RMO) and quoting operations team (OPEX). This role is responsible for driving operational efficiency across resource planning, sales quoting, forecasting, reporting, and cross-functional coordination within our services organization. 
 
The ideal candidate thrives in a fast-paced services environment, enjoys solving operational challenges, and is comfortable working across Sales, Delivery, Finance, and Resource Management teams. 

• Support the creation, review, and maintenance of sales quotes 
• Support the onboarding of delivery consultants into select Client Vendor Management Systems “VMS systems” 
• Build and maintain resource forecasts for the RMO 
• Support the bidding and operational coordination of opportunities within a large client program and environment 
• Monitor and maintain operational data integrity across systems and tools, while identifying opportunities for automation and workflow optimization to improve operational scalability 
• Support resource scheduling and staffing coordination activities as needed 
• Assist with identification and documentation of processes, process improvements, procedures, and operational playbooks, including evaluating automation opportunities to reduce manual effort and increase scalability
• Support special projects and other operational tasks as assigned 

• Escalate operational issues appropriately and ensure leadership visibility for manager-level or higher concerns. 
• Provide timely responses and follow-through on operational requests, escalations, and cross-functional communications in a remote work environment

Your Experience 

• Familiarity with cybersecurity services and technologies 
• Curiosity and aptitude for leveraging automation, AI, low-code/no-code tools, and system integrations to streamline operational workflows and improve scalability 
• 1-2+ years of experience in operations, professional services, resource management, sales operations, quote-to-cash, or related functions  
• Experience with PSA, CRM, CPQ, ERP, or resource management platforms is a plus. 
• Experience with Salesforce, Certinia/PSA, NetSuite, or similar platforms 
• Experience working in a technology services, consulting, or professional services environment preferred 
• Understanding of professional services operations 
• Familiarity with quote management and deal support processes 
• Process improvement mindset with strong problem-solving capabilities 
• Experience creating workflow diagrams and process documentation 
• Experience leveraging AI tools such as OpenAI, Claude, or similar platforms to improve productivity, documentation, reporting and operational workflows 
• Strong analytical and organizational skills with high attention to detail 
• Proficiency with spreadsheets, reporting tools, and business systems 
• Ability to manage multiple priorities in a fast-paced environment 
• Strong communication and cross-functional collaboration skills 
• Comfortable working with data, reporting, and operational workflows 
• Strong task management and follow-through skills with the ability to drive activities to completion 

Why Bishop Fox 

At Bishop Fox, we're driven by a simple mission: deliver exceptional quality to our clients, foster a vibrant and fulfilling environment for our team, and champion excellence within our industry. Our core values, which we live by every day, are: 

• Be Excellent to Each Other 
• Do the Right Thing 
• Do What You’ll Say You’ll Do 
• Get Better Together 
• Give a Sh*t 

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States of America for the duration of employment without sponsorship.  

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. All new hires must pass a background check as a condition of employment.