Role overview

Qualifications

At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3)
Strong understanding of Linux systems including log analysis, regular expressions, and process management
Understanding of networking principles, including telnet and TCP/IP
Excellent verbal and written communication skills in English

Responsibilities

Take ownership of technical issues and provide tier 2 support for major financial clients
Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code
Implement configuration modifications and thoroughly document troubleshooting and resolution steps

Key facts

Remote from: European Union
Full time
Senior (5-10 years)
Technical Support Engineer
English

Hard skills

Linux Microsoft Networking Scripting Log Analysis Process Management Telnet JIRA ServiceNow Fluentd Finance

Other skills

Troubleshooting (Problem Solving)
Quality Assurance
Communication
Collaboration

About the company

Fluent Trade Technologies

Computer Software / SaaS

Established in 2011, Fluent Trade Technologies is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, Fluent Trade Technologies delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. Fluent’s customers transact billions of dollars daily through its ecosystem, leveraging the company’s expertise in data processing, trading, large database warehousing, data distribution, monitoring and pre trade risk management solution for FX Prime Brokers and their hedge fund customers. We hiring in multiple location - explore our open positions: https://www.comeet.com/jobs/fluenttech/E5.00E

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size51 - 200

Links

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Job description

Description

Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.

Position Overview:

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM
Excellent verbal and written communication skills in English

Advantage:

Experience as an integration engineer in a production environment.
Experience in quality assurance (QA).
Knowledge of scripting languages such as Python and Bash.
Background in finance.
Familiarity with Jira and ServiceNow.

Requirements