Role overview

Qualifications

5+ years of hands-on IT support or Help Desk experience
Strong experience supporting Microsoft 365 (Office 365) and Active Directory
Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications
Excellent communication and interpersonal skills with a strong customer service mindset

Responsibilities

Provide remote technical support to end users for hardware, software, and connectivity issues
Troubleshoot and resolve Microsoft 365 (Office 365) issues
Administer basic user account management within Active Directory
Support Wi-Fi connectivity, printer troubleshooting, and general desktop support

Key facts

Remote from: Finland, Idaho (USA), Wisconsin (USA), United States
Part time
Senior (5-10 years)
IT Support Specialist
English

Hard skills

Microsoft 365 Active Directory Microsoft Operating Systems Hardware Support Organizational Structure

Other skills

Troubleshooting (Problem Solving)
Communication
Social Skills
Customer Service
Time Management

About the company

Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments. Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect. Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers. Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation. Integrity: We are honest and direct in all of our dealings. Honor above all else!

Company details

Company typeLarge

Company size1001 - 5000

Links

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Job description

Overview:

Job Title: Part-Time IT Support Technician (Remote)

Location: 100% Remote (U.S.)

Duration: Contract (Up to 12 Months)

Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).

Pay Rate: $38–40/hour

Position Overview

We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.

As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.

Responsibilities:

Responsibilities

Provide remote technical support to end users for hardware, software, and connectivity issues.
Troubleshoot and resolve Microsoft 365 (Office 365) issues.
Administer basic user account management within Active Directory.
Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
Diagnose and resolve common PC and peripheral issues.
Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
Document support activities and follow established support processes.

Qualifications:

Qualifications

5+ years of hands-on IT support or Help Desk experience.
Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
Excellent communication and interpersonal skills with a strong customer service mindset.
Ability to work independently in a remote support environment.
Strong troubleshooting, organization, and time management skills.

Start Date: Early August

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".