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The Role
The Client Partnership Executive (CPE) is a trusted advisor and executive to Nordic’s valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions within new accounts. The CPE will also demonstrate Nordic’s maxims with enthusiasm, optimism and courage.
Key Responsibilities
The CPE will have the following key responsibilities which include, but are not limited to:
Client Engagement
- Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients
- Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
- Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
- Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
- Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
- Ensuring accountability of client contract compliance
- Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
- Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
- Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships
Sales Leadership
- Displays leadership skills that best represents Nordic both internally and externally
- Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
- Providing day-to-day management and Nordic team leadership, including responsibility for performance management
- Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
- Maintains accurate data regarding sales and opportunity activities in Salesforce
- Partnering successfully with Nordic’s extended team on all aspects of strategic opportunities
- Coordinating client engagement needs with other members of the Nordic team members
- Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value
- Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
- Developing and managing a pipeline of opportunity to satisfy metrics
- Representing Nordic at industry conferences and events
- Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
Skills and Experience
- Must live in Northern Texas
- 12+ years’ relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred
- 8+ years’ client management and/or sales experience
- 5+ years’ experience in the healthcare market. Proven professional services sales experience in healthcare preferred
- Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
- Must demonstrate and embody Nordic’s maxims
- Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
- Proven track record of achieving and/or exceeding annual targets
- Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
- Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
- Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
- Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
- Proven success in customer service or account management, preferably in a professional services sales capacity
- Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews
- Effective communication skills, both internally and with customers
Additional Details
- Remote position
- Travel up to 60% of the time
- Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
