Location:

Systems Administrator - Practice Management Systems (PMS)

12 Months Contract

Work Location: Remote 

Job Type: Full-Time 

Work Schedule: Monday-Friday

Salary Range: 50,000 - 80,000 

Amount of travel required:  25% 

Summary 

This role is responsible for the administration, support, and project execution of practice management systems across Guardian Dentistry Partners. It supports day-to-day PMS operations for Denticon practices that are live, oversees support for legacy practice management systems during the transition period, and plays a key role in PMS-related project delivery during system conversions.

The position works closely with dental practices, PMO, IT, vendors, and data teams, exercising independent judgment to coordinate system support, manage data-intensive conversion activities, and ensure stable, accurate outcomes during and after go-live. The scope of this role may expand over time to support additional systems, data initiatives, and enterprise operational needs.

Key Responsibilities

Day-to-Day PMS Operations & Support

• Own and coordinate day-to-day support for live Denticon practices.
• Manage PMS-related ticket intake, triage, prioritization, and resolution tracking.
• Act as the primary point of coordination between practices, IT, application support teams, and vendors.
• Support the evolution of a structured Denticon application support model.

Conversion Projects & Go-Live Execution

• Support Denticon conversion projects with a primary focus on data mapping, data validation, and data integrity.
• Coordinate PMS-related activities throughout the conversion lifecycle, including pre-conversion preparation, conversion weekend execution, and post-go-live validation.
• Act as a central point of coordination during conversion and go-live weekends, ensuring issues are tracked, prioritized, and resolved.
• Validate final converted data and system readiness in partnership with vendors, data teams, and practices.

Legacy Practice Management System Support

• Coordinate and oversee support for legacy practice management systems while they remain in use.
• Ensure continuity, issue tracking, and operational stability during the transition period.

System Administration & Configuration Oversight

• Oversee Denticon system administration, including user access, roles, security, and core configurations.
• Coordinate system updates, configuration changes, and enhancements aligned with operational needs.
• Ensure consistent application of PMS standards and best practices.

PMS Data Ownership & Data Warehouse Coordination

• Own PMS-related data, including Denticon data flowing into the data warehouse.
• Coordinate PMS data issues related to reporting, integrations, and data quality.
• Maintain oversight of Jarvis connectivity and PMS-related data dependencies while they remain in scope.
• Partner with analytics and data teams to ensure reliable, consistent PMS data.

Stakeholder Collaboration & Continuous Improvement

• Partner with PMO, IT, Operations, vendors, and practice leaders to align PMS support and project activities.
• Communicate status, risks, and trends related to PMS operations and conversions.
• Identify recurring issues and improvement opportunities across PMS platforms and conversion processes.

FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.