Customer Sucess Manager (UK)

About Invisors

As a professional services firm, our people are our brand: It’s mission-critical that we hire + nurture talent effectively. We pride ourselves on being flexible and innovative, with a passion for client satisfaction, and a relentless pursuit of improvement.  Most of our team joined Invisors from Workday Practices of larger global firms looking for an innovative and nimble culture that encourages new ideas and collaboration, free of red tape. ​
 

We pride ourselves on maintaining a healthy balance of college graduates, experienced enterprise professionals who have used Workday to perform their administrative responsibilities, and Workday-certified consultants who are authentic, empowered, and resilient.  More important than your Workday experience, our recruiting priority is to get to know you and ensure a culture fit.

About this Role

Invisors, a Workday Deployment and Support Partner, seeks an enthusiastic Customer Success Manager to join our team. The Customer Success Manager will be responsible for ensuring customer satisfaction and success within their support client’s portfolio. The ideal candidate will have experience in customer success or account management, as well as knowledge of Workday HCM and/or Financials.

Responsibilities:
•    Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary
•    Develop and maintain knowledge of Workday products and services, and leverage this expertise to help guide customers in maximizing their Workday investment alongside the account architect along with Roadmap development
•    Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects
•    Develop strong partnerships with customers, ensuring their satisfaction and success with Invisors’ Workday support services
•    Proactively identify and address potential issues, risks, or roadblocks that may impact customer success
•    Collaborate with the project team to ensure the successful delivery of scoped work and contract terms – including Tenant assessments, defined outcome projects, and strategic pool support
•    Provide regular status updates to customers and internal stakeholders, manage escalations, accountable for the financial health of projects
•    Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services
•    Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes
•    Facilitate Account Strategy discussions with Workday and Invisors stakeholders to ensure we are providing customers with the best possible outcomes

Requirements:
•    Bachelor's degree or equivalent work experience
•    3+ years of experience in customer success, account management, or related customer-facing roles
•    Experience with Workday HCM and/or Financials or technology platform strongly preferred
•    Familiarity with CRM system and other project management tools
•    Excellent communication, interpersonal, and relationship-building skills
•    Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
•    Proven ability to build and maintain strong customer partnerships and deliver high levels of customer satisfaction
•    Ability to identify and mitigate project risks, and to proactively communicate potential issues to customers and internal stakeholders
•    Ability to think strategically and work with customers to find solutions to their individual needs while considering key stakeholders needs
•    Demonstrate ability to work independently and as part of a team, with a focus on achieving shared goals

If you feel you meet the qualifications and are interested in this exciting opportunity, please submit your CV and cover letter. We look forward to hearing from you!